IT Support Specialist

Civista Bank•Dublin, OH

3d•Hybrid

About The Position

The IT Support Specialist is responsible for providing high quality technical support, maintenance, and troubleshooting of hardware, software, and network systems across the Bank. This role supports daily operations, major initiatives, and end-user experience through responsive service and proactive problem solving. This position demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders while making a meaningful difference in the communities we serve.

Requirements

3–5 years of experience in IT support, computer operations, or networking
Strong knowledge of Microsoft operating systems and common business applications
Working knowledge of TCP/IP networking fundamentals
Experience supporting mobile operating systems including Apple iOS and Android
Experience with IT service management or help desk systems (e.g., Track-It or similar)
Strong troubleshooting and analytical skills with attention to detail
Excellent verbal and written communication skills with a customer-first mindset
Ability to manage multiple priorities and adapt in a fast-paced environment
Customer-focused with strong service orientation
Effective problem-solving and critical thinking skills
Strong organizational and time management abilities
Ability to work independently and collaboratively
Flexibility and adaptability to changing priorities and technologies

Nice To Haves

Associate’s Degree in Information Technology, Management Information Systems, or related field preferred
CompTIA A+ certification preferred

Responsibilities

Respond to help desk requests in a timely, professional manner via phone or ticketing system (Track-It)
Provide Tier 1/2 technical support for desktops, laptops, mobile devices, and peripherals
Install, configure, maintain, and troubleshoot Bank hardware and software environments
Support all lines of business to meet or exceed established service level expectations
Assist with onboarding and offboarding activities including provisioning, equipment deployment, and guiding users through initial setup and configuration of devices and company applications (including mobile devices)
Provide support for Microsoft operating systems and core business applications
Maintain and troubleshoot network connectivity issues including TCP/IP, VPN, and wireless access
Support mobile devices (iOS and Android) and endpoint configurations
Perform patch management and routine system updates
Contribute to major Bank initiatives by providing ongoing IT support and meeting project deadlines
Perform scheduled support for all physical Bank locations including weekly, monthly, quarterly, and annual field visits
Plan and coordinate onsite support activities according to departmental expectations
Accurately document incidents, resolutions, and processes within the ticketing system
Assist with IT asset management, inventory tracking, and equipment lifecycle processes
Collaborate with IT team members to escalate and resolve complex issues
Identify opportunities for process improvements, automation, and enhanced user experience
All other duties as assigned and any activities that support the key accountabilities.