IT Support Specialist

Circuit Board Medics • Wade Hampton, SC

13d • Onsite

About The Position

Circuit Board Medics (CBM) is seeking an IT Support Specialist to join their team. This role is crucial for maintaining daily operations by providing technical support, installing, maintaining, and troubleshooting hardware, software, networks, and printers for internal users. The IT Support Specialist will also assist the IT Manager with larger IT projects such as office expansions, server upgrades, and network infrastructure improvements. The company values character and competence, looking for individuals who take ownership, are curious, adaptable, and prioritize the needs of others. CBM specializes in repairing and rebuilding circuitry for automotive and appliance modules, offering an alternative to costly replacement parts.

Requirements

• A.S. degree with 2+ years of experience in PC support/network administration, or 3+ years of experience with relevant certifications
• Strong grasp of PC computing and networking concepts, from the ground up to the big picture
• In-depth knowledge of Windows 10 desktop operating systems
• Proficiency with Windows Server 2016+, Active Directory, and Group Policy
• The ability to translate technical issues into plain language for non-technical users
• Strong prioritization, customer service, and communication skills
• An openness to constructive feedback from the people you support

Nice To Haves

• Experience with Azure and/or AWS cloud services (IaaS/PaaS)
• CompTIA A+ Certification

Responsibilities

• Serve as the first point of contact for technical support, on-site and remote
• Install and configure approved applications on client computers
• Provision new user accounts and workstations
• Perform scheduled systems maintenance and updates outside business hours
• Set up and support network peripherals — printers, switches, and other devices
• Assemble, install, repair, and maintain computer hardware and components
• Manage data backup and replication
• Identify, document, and resolve recurring technical issues
• Monitor and respond to antivirus threat alerts
• Train end users on new procedures or system upgrades
• Maintain accurate documentation in our internal knowledgebase
• Support the IT Manager in implementing and completing IT projects on time
• Maintain the integrity of our local and wireless networks
• Take on other related duties as needed

Benefits

• Health Insurance
• Paid time off
• Paid sick leave
• Paid holidays
• Stable Hours
• 401(k) matching
• Adoption benefits
• Continuing education
• Employee discount
• Paid training
• Opportunities for advancement
• Financial planning resources
• Professional development
• Free healthy snacks
• Casual dress code
• Branded clothing allowance
• Game nights
• Social outings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree