IT Support Specialist
About The Position
The IT Support Specialist will provide tier 1 and 2 support for service desk tickets, prioritizing based on impact and business needs. This role involves completing device support requests, including setting up new hardware, creating user accounts, managing access to applications, and deploying peripherals like mobile devices, IP phones, docking stations, and printers. The specialist will also handle audio-visual system support, administer Windows desktop environments (on-prem and cloud), and follow Standard Operating Procedures (SOPs) for problem-solving and maintaining documentation. Inventory management, contributing to department projects, collaborating with team members, and continuous professional development are key aspects. The role requires supporting remote locations, involving day travel, and participating in an on-call rotation.
Requirements
- Minimum 2 years of technical training or BA/BS.
- Minimum 2 years of related job experience.
- A+, Network+, Security+, or similar work experience.
- Knowledge of and experience with Microsoft Azure cloud services, Microsoft 365 admin centers E3, F3, Defender for Office.
- Microsoft 365 Administration
- Microsoft Azure, Entra Admin
- Intune / Endpoint Management
- Microsoft Teams and Teams Rooms
- Microsoft Exchange Admin
- Knowledge of and experience with Networking, deploying/terminating network cabling.
- Knowledge of and experience with Microsoft Teams, Teams room conferencing.
- Knowledge of and experience with IP Phone systems. Teams calling and 8x8 preferred.
- Requires excellent customer service skills, specifically the ability to deal effectively with end users.
- Requires ability to work independently and to increase knowledge and skills through self-learning.
- Strong team player and positive contributor with the ability to train colleagues.
- Well-developed analytical, problem-solving, and decision-making skills.
- Must hold a Washington State driver’s license and complete safety training to use company vehicles.
Nice To Haves
- 4-year technical degree preferred.
- Knowledge of and experience with IT security is an asset.
Responsibilities
- Provide tier 1, 2 support for service desk tickets with priority and business impact in mind.
- Complete requests for device support service in a timely manner, including setting up new hardware via imaging software, creating directory accounts for employee onboarding, change requests, and providing access to department applications.
- Deploy and configure peripheral items such as mobile devices, IP phones, docking stations, printers, and related hardware. Assist with equipment moves.
- Complete requests for audio visual systems support on premises as required.
- Provide day-to-day administration and operational support for Windows desktop environments both on prem and cloud environments.
- Follow Department SOP instructions to solve problems when they arise.
- Responsible for maintaining controlled SOP process shared and used by all IT team members.
- Manage client hardware and software inventory per department policies.
- Develop and maintain process documentation across all IT departments’ scope.
- Contribute and help achieve department projects and milestone targets.
- Collaborate and communicate effectively with team members.
- Continuously build professional and technical expertise.
- Provide support to remote site locations. Day travel will be required with adherence to safety protocols while driving.
- Participate in on-call rotation.
Benefits
- Employer-paid medical benefits (PPO plan, Dental, Vision, etc.)
- $20,000 Employer Paid Base Life insurance
- Two weeks paid vacation accrual
- 401k with Employer match up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
