IT Support Specialist

Highwood USA • Hazleton, PA

1d

About The Position

Successful IT Systems Specialists enjoy the challenges of installing, troubleshooting, and maintaining IT systems that optimize efficiency and security to best meet the goals of the business.

Requirements

• Associate’s degree Required
• Minimum 2-5 years of IT Support / Helpdesk experience
• Ability to handle situations by working as a team
• Ability to accurately compare color and pattern of products to quality control standards
• Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment
• The employee must be able to lift and /or move up to 50 pounds

Nice To Haves

• CompTIA A+
• CompTIA Networking+
• CompTIA Security+

Responsibilities

• Helpdesk and day to day workstation and application troubleshooting utilizing remote support tools.
• Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS
• Remediation of security vulnerabilities as detected
• Creation and maintenance of user facing “how-to” and internal documentation
• Investigating and resolving trouble ticket items and making necessary repairs
• Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components
• Installing and testing network cabling
• Coordinating and implementing network software patches and upgrades
• Multi-Site Support for enterprise data, voice and video networks
• Administering enterprise wide security policies and systems
• Monitoring long-term information security and privacy strategy
• Planning and upgrading network installation projects
• Working with outside vendors for monitoring, new installations, upgrades, patches, and other support
• Multi-Site Network Setup and Maintenance
• Configure and optimize on-site and off-site Data Backup and Policies
• Configure and maintain All Network Printing Functions
• Maintain and Optimize Firewall Policies
• Configure Network Switches
• Administer Microsoft Remote Desktop
• File System Management and Configuration
• Microsoft Active Directory Administration
• Desktop Support and Software Installation per Company Policies
• Set up new users in phone, e-mail, domain, security and IQMS systems
• Program Phone and Unified Communications Software
• Implement New Hardware and Software for all Employees
• Maintain inventory as issued and spare equipment
• Excellent organizational skills and attention to detail
• Excellent communication and interpersonal skills. Effectively interact and work in a team environment
• Committed to lifelong learning and continuous improvement
• Must possess a “Get it done well” attitude
• Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities
• Interested in company results
• Treat people with respect
• Commitment to working safely

Benefits

• Highwood provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, veteran status or any other characteristic protected by the law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree