IT Support Assistant
Keystone Powdered Metal Company•St. Marys, PA
•Onsite
About The Position
Keystone Powdered Metal Company, a Sumitomo Electric Group company, is looking for a full-time IT Support Assistant who will be working in our St. Marys, PA location. This person will report to the Director of IT.
Requirements
- Degree in related discipline (e.g. Computer Sciences, Mathematics, Engineering or similar field) or equivalent experience
- Minimum 2 years’ experience
- Working knowledge of Windows 10 and 11; Office 2021, and general computer hardware.
- Knowledge and experience of customer service practices.
- Related experience and training in troubleshooting and providing help desk support.
- Strong verbal and written communication skills
Responsibilities
- Respond to requests for technical assistance in person, via phone, electronically.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise user on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Administer help desk software.
- Manage networked printers
- Track computer and printer inventory.
- Track and verify all computers are up to date with anti-virus and Windows updates.
- Deploy/redeploy computers using MDT.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
