IT Support Services Assistant

Chatham University • Pittsburgh, PA

5d • Onsite

About The Position

The IT Support Services Assistant provides telephone, email, and walk-in IT support assistance for students, faculty, and staff of the Chatham University community. This position is for the academic year and does not include summer. The assistant helps with various IT support areas including Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues. Students create and manage tickets using Chatham’s IT ticketing system, Teamdynamix (TDX). Other duties include classroom/office technology checks, inventory, general upkeep/cleaning, and A/V equipment setup and teardown. Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity.

Requirements

• Must be a current student.
• Ability to work during the academic year (not including summer).
• Familiarity with Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues.
• Experience with ticketing systems (Teamdynamix preferred).
• Ability to perform technology checks, inventory, and general upkeep.
• Ability to set up and tear down A/V equipment.
• Students may not work more than 20 hours per week (combined between all campus jobs) during the academic year.
• Students may not exceed 980 work hours per calendar year.

Nice To Haves

• Experience with Teamdynamix ticketing system.

Responsibilities

• Provide telephone, email, and walk-in IT support assistance for students, faculty, and staff.
• Assist with Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues.
• Create and manage tickets using Chatham’s IT ticketing system, Teamdynamix (TDX).
• Perform classroom/office technology checks.
• Conduct inventory.
• Perform general upkeep and cleaning.
• Set up and tear down A/V equipment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed