IT Support Services Assistant

Chatham University • Pittsburgh, PA

1d • Onsite

About The Position

This position is for the academic year, not to include summer. IT Support Services Assistant provides telephone, email, and walk-in IT support assistance for students, faculty, and staff of the Chatham University community. The IT Support Services Assistant helps in the various areas of IT support including Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues. Students create and manage tickets using Chatham’s ITS ticketing system, Teamdynamix(TDX). Other duties include classroom/office technology checks including inventory, general upkeep/cleaning, and A/V equipment set up and tear down.

Requirements

• Must be a current student.
• Ability to work during the academic year (not including summer).
• Students may not work more than 20 hours per week (combined between all campus jobs) during the academic year.
• Students may not exceed 980 work hours per calendar year.

Responsibilities

• Provide telephone, email, and walk-in IT support assistance for students, faculty, and staff.
• Assist with Microsoft products, printing and device support, Windows OS, Mac OSX, iPhone, Android, and other software and hardware issues.
• Create and manage tickets using Chatham’s ITS ticketing system, Teamdynamix(TDX).
• Perform classroom/office technology checks including inventory.
• Perform general upkeep/cleaning of IT equipment.
• Set up and tear down A/V equipment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed