IT Support Assistant
About The Position
The College of Nursing Information Technology Group (CON IT) is searching for a customer service oriented individual to provide day-to-day technical support (Windows and Mac OS) to faculty, staff, and students. CON IT provides end-user support for hardware, mobile devices, and software related issues to the end user. Under general supervision, the qualified candidate will be the first line of support for investigating and resolving hardware, software, and network issues reported by users. This involves working closely with the CON IT team to diagnose problems, provide solutions, and ensuring timely resolution. Successful candidates will possess excellent computer and problem-solving skills with a strong customer service background. This position requires lifting and bending frequently. The selected candidate will work approximately 28 hours per week. This position does not require a Federal or State Work-Study award.
Requirements
- Current UNM Student
- Excellent computer and problem-solving skills
- Strong customer service background
Nice To Haves
- Experience in or with Customer Service
- Experience with Windows OS and Mac OS
- Experience with Video Conference Software
- Experience with Microsoft Office Suite
Responsibilities
- Provide day-to-day technical support (Windows and Mac OS) to faculty, staff, and students.
- Provide end-user support for hardware, mobile devices, and software related issues.
- Investigate and resolve hardware, software, and network issues reported by users.
- Work closely with the CON IT team to diagnose problems, provide solutions, and ensure timely resolution.
- Lift and bend frequently.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
