LCOM IT Support Technician
About The Position
Provide a broad range of technical support for COM Users, to include faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office. Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.
Requirements
- Technical support for COM Users (faculty, staff, and students)
- Support for Active Directory Accounts
- Support for desktop operating system and software
- Support for network access
- Support for internally developed application use
- Support for desktop and laptop hardware
- Support for mobile devices
- Support for public computers
- Support for video conferencing
- Support for Audio/Visual technology
- Service center support (walk-in and phone-in)
- Addressing complex issues requiring follow-up calls, research, and outside team support
- Identifying and troubleshooting system or network issues
- Communicating issues to system administration and development teams
- Assisting in rolling out new technology initiatives and projects
- Supporting and training end users
Nice To Haves
- Ability to troubleshoot and support Mac computers
Responsibilities
- Provide a broad range of technical support for COM Users, to include faculty, staff, and students.
- Support Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology.
- Provide services for the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office.
- Address complex issues requiring follow up calls, research and outside team support from the Tech support offices.
- Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams.
- Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
