IT Support Technician
About The Position
The IT Support Technician provides end-user technical support, resolving issues involving operating systems and applications, with a focus on Workforce Development and Donated Goods Retail. The role escalates unresolved issues to an external IT vendor and keeps staff informed. It also creates technical documentation and procedures and supports the development of training materials in response to staff technical-support inquiries. The technician handles new-employee technology onboarding, including preparing equipment, setting up user credentials and access, providing day-one equipment onboarding, and troubleshooting issues. The role assists with maintaining digital security policies and tracks and maintains technical inventory to ensure equipment is functioning and available for use.
Requirements
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time-management skills and a proven ability to meet deadlines.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to work independently.
- Strong understanding of basic business math.
- Strong customer focus, including the ability to manage customer needs and multiple work priorities.
- Proficiency with Microsoft Office Suite or related software; strong Microsoft Office skills.
- Must have and maintain a valid New York State driver’s license and reliable transportation.
- Passion for serving others and making a difference in the community.
- Lives the organization’s values: Own It, Dare to Excel, Be Bold, Be Extraordinary, and Win Together.
Nice To Haves
- Associate’s degree in a related field preferred.
Responsibilities
- Provide end-user support and technical assistance with operating systems and applications, especially for Workforce Development and Donated Goods Retail.
- Escalate unresolved issues to the external IT vendor and keep staff updated.
- Create technical documentation and procedures and serve as a resource for training materials in response to staff inquiries.
- Prepare technology equipment for new and newly promoted employees.
- Set up new users’ technology credentials, including email and access to technology programs.
- Provide day-one technology equipment onboarding for new employees and troubleshoot issues.
- Assist in maintaining internal and external digital security policies.
- Track and maintain technical inventory, ensuring technology is functioning and available for use.
Benefits
- Competitive benefits; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
