IT Support Technician

Community Choice Financial Family of Brands•Dublin, OH

13d

About The Position

The IT Support Technician delivers customer support services to the Company’s operational units. The role includes installing, configuring, and troubleshooting IT equipment and software, assisting and training users, and responding to customer requirements. The position may indirectly affect Company business objectives when those objectives depend on the reliable performance of business operations and their use of IT assets. The technician manages hardware inventory and support tickets, prepares and repairs equipment for Retail Stores, coordinates with third-party vendors, and documents technical resolutions and procedures. The role is based in Dublin, Ohio.

Requirements

High school diploma or equivalent.
1–3 years of experience working in IT support.
1–3 years of experience supporting Windows 10 desktop and laptop PCs.
Excellent customer service, interpersonal, and communication skills, with a proven customer service background.
Experience with asset management.
Knowledge of Active Directory.
Experience with Microsoft SCCM and/or other system imaging tools (required).
Knowledge and experience supporting Windows devices and Windows operating systems.
Understanding of installing software, patches, and updates on desktops and laptops.
Understanding of troubleshooting basic network, software, and printing problems.
High degree of discretion, integrity, professionalism, and accountability for area of responsibility and related results.
Professional image and demeanor.
Ability to multitask efficiently and be detail-oriented and highly organized.
Willingness and ability to learn new and existing technologies.
Ability to work successfully in a team environment.
Excellent written, verbal, and organizational skills.
Sense of urgency in completing assigned tasks.
Ability to remain stationary, lift and transport up to 50 pounds, move freely inside and occasionally outside the office, and operate mechanical controls such as a keyboard.

Responsibilities

Manage inventory levels of PC hardware, monitors, phones, printers, and other technical items and peripherals needed to support Retail Stores.
Respond to, troubleshoot, and document support calls and tickets using approved software tools.
Explain basic concepts and procedures clearly to a diverse customer base using a variety of in-house and off-the-shelf applications.
Assist staff with installation and imaging, configuration, and ongoing usability of desktop computers, laptops, peripherals, and software.
Work with third-party vendors on technical issues and other needs.
Identify, isolate, and repair or resolve hardware and software problems with equipment returned from Stores for inventory reuse.
Isolate equipment and peripherals determined to be faulty and set them aside for salvage.
Complete projects within timelines and prepare equipment for shipment to Stores.
Use the ticketing system to track, document, and prioritize work.
Contribute to technical support documentation covering resolutions, processes, and procedures.
Perform other duties as assigned.

Benefits

Uncapped flexible paid time off.
Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Performance-based career advancement.
Educational reimbursement program.
Multiple medical insurance coverage choices, including telemedicine and HSA/FSA options.
Traditional and Roth 401(k) retirement plans with a Company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program access to mental health resources, life coaching, and other resources for employees and family members.
Discount Marketplace access to discounts from nationwide and local retailers.
Business casual dress code, including jeans and sneakers.