IT Support Technician
About The Position
The IT Support Technician serves as the primary on-site technology point of contact for employees. The role delivers hands-on support for end users, educates and enables users through training and orientation, maintains accurate records, and works to achieve high customer satisfaction. Routine duties include User Access Management, Maintenance and Security, Inventory and Documentation, and Collaboration and Deployment. The technician provides on-site and remote technical support for end-user devices, business applications, and connectivity; troubleshoots and documents issues; maintains site and asset documentation; and creates user-friendly guides and knowledge articles. The position also works and triages tickets with the managed service provider as needed, assists with IT projects and group communications, and keeps technical knowledge and skills current. This is a full-time, day-shift position in Sioux Falls, South Dakota, with negligible travel. The listed salary range is $68,000–$75,000 per year.
Requirements
- Associate’s degree in Information Technology, Business Management, or a related field.
- At least 2 years of experience working in Information Technology or related experience.
- Proficiency with Microsoft Office applications and collaboration tools.
- Experience with AI and IT tools and applications.
- Detail-oriented, with strong organizational and decision-making skills.
- Strong listening, verbal, and written communication skills.
- Understanding of business ethics.
- Strong problem-solving and investigation skills.
- Ability to work with minimal supervision.
- Excellent customer service skills.
- Valid driver’s license.
Nice To Haves
- Experience in manufacturing.
- Bilingual in English and Spanish.
- One or more of the following certifications, or similar: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Azure Fundamentals, or Google IT Support Professional.
Responsibilities
- Provide on-site and remote technical support for end-user devices, business applications, and connectivity, escalating issues when appropriate.
- Respond promptly to requests, troubleshoot hardware and software issues, and document symptoms, actions, outcomes, and next steps in the ticketing system.
- Identify recurring issues and recommend preventative improvements to enhance reliability and user experience.
- Maintain current documentation, including asset details, configurations, and site-specific information.
- Create and update user-friendly how-to guides and knowledge articles to reduce repeat incidents and improve self-service.
- Communicate effectively and promptly with technical and non-technical users.
- Work and triage tickets with the MSP as needed.
- Assist with IT projects and group communications.
- Maintain current technical knowledge and continuously expand skills relevant to the client environment.
- Perform other related duties as assigned.
- Conduct routine duties in User Access Management, Maintenance and Security, Inventory and Documentation, and Collaboration and Deployment.
- Educate and enable users through training and orientation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
