IT Support Technician

ATS Companies • Spokane, WA

19d • Onsite

About The Position

As an IT Support Technician, you will perform a range of IT functions, including end-user support, complex troubleshooting, proactive system maintenance, and initiatives to expand the department’s capabilities and efficiencies. The role provides technical support to employees and customers and involves managing IT hardware, software, systems, and Microsoft 365 services. The position is full-time and exempt, based in an office, with typical workdays Monday through Friday and no extensive travel requirement.

Requirements

• Associate degree or higher in IT or an IT-related field, or an equivalent combination of education, experience, and/or certifications.
• Proven troubleshooting skills, including diagnosing and resolving technical issues.
• Proficiency and experience with Microsoft Windows operating systems.
• Fundamental understanding of TCP/IP networks.
• Experience with Microsoft Office products, including Outlook, Word, and Excel.
• Proven experience as a help desk technician or in another customer support role.
• Experience managing Windows Active Directory infrastructure.
• In-depth understanding of computer systems, mobile devices, and other technology products.
• Working knowledge of office automation products, databases, and remote control.
• Excellent verbal and written communication skills.
• A positive and proactive approach to addressing challenges, ownership and pride in work, commitment to lifelong learning and curiosity, and ability to work both in teams and independently.

Responsibilities

• Provide IT technical support to employees and customers.
• Use a ticketing system to manage support.
• Maintain up-to-date documentation of hardware and software assets.
• Specify, order, and configure IT equipment, including PCs, servers, switches, and routers.
• Develop and deploy standardized computer images and software packages.
• Maintain Active Directory objects and Group Policy Objects (GPOs).
• Support Microsoft 365 cloud services, including Exchange, OneDrive, SharePoint, and Teams.
• Identify, propose, and implement efficiency-improving projects and initiatives.
• Perform complex troubleshooting and proactive system maintenance.

Benefits

• 401(k) employer match
• Profit-sharing bonuses
• Paid holidays and time off that increases with tenure
• Medical insurance options
• Prescription coverage
• Dental insurance
• Vision insurance
• Ongoing in-house training and development
• Educational assistance benefits
• Employee wellness resources
• Annual events

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree