IT Support Technician

Callen-Lorde Community Health Center•New York, NY

13d•Hybrid

About The Position

Callen-Lorde Community Health Center is a healthcare organization focused on providing comprehensive, judgment-free care to LGBTQ+ communities regardless of ability to pay, alongside research, advocacy, and education. Its mission includes promoting health education and wellness and advocating for LGBTQ+ health issues. The IT Support Technician is the first point of contact for technical support across clinical and administrative teams. Reporting to the Supervisor of Information Technology, the technician provides hands-on support for day-to-day hardware, software, and network issues in a fast-paced healthcare environment. The role helps ensure a stable, secure, and reliable technology experience for staff and patients while providing responsive, customer-focused service. This is a full-time, hybrid position.

Requirements

Experience supporting Windows workstations, Microsoft 365, printers, and endpoint devices.
Basic understanding of networking, cybersecurity, and troubleshooting methodologies.
Effective communication skills with patients, colleagues, and other healthcare professionals.
Ability to handle multiple tasks and work under stress in a dynamic environment while managing patient care needs effectively.
Ability to collaborate within a team, support colleagues, and contribute to shared goals.
High degree of professionalism, reliability, and sound judgment.
Demonstrate cultural competence and work respectfully and effectively with diverse populations.
Commitment to continuous learning and professional development.
Commitment to community-based healthcare, health equity initiatives, and Callen-Lorde’s mission.

Nice To Haves

Associate or bachelor’s degree in information technology, computer science, or a related field; preferred but not required.
Two to four years of IT support or help desk experience; preferred but not required.
Prior experience in a healthcare or social services setting and/or a nonprofit organization is highly desirable.

Responsibilities

Provide technical support for desktops, laptops, printers, mobile devices, and peripherals.
Respond to support tickets, troubleshoot issues, and escalate complex problems as needed.
Support Microsoft 365, user accounts, password resets, and access requests.
Provide basic support for EHR systems, telephony, and collaboration tools.
Deliver professional, service-oriented support to staff and departments.
Configure, image, and deploy workstations and mobile devices.
Maintain accurate inventory of hardware and assigned equipment.
Support workstation moves, office setups, and refresh initiatives, and ensure standard configurations across devices.
Assist with networking, printing, and connectivity issues; monitor and report recurring technical problems.
Coordinate with vendors and provide onsite support as needed.
Support conference room and audiovisual technology.
Document issues, resolutions, and procedures in the ticketing system; maintain knowledge base articles and user guides.
Follow IT policies, standards, and escalation protocols.
Support cybersecurity practices and endpoint protection efforts, including antivirus monitoring, patching, and device compliance.
Escalate suspicious activity or security incidents; support MFA, password security, and access verification.
Ensure compliance with HIPAA and organizational security standards.
Partner with internal teams, vendors, and stakeholders, and support organizational initiatives and site projects.
Promote accountability, continuous improvement, and excellent service.

Benefits

Comprehensive benefits package
Low-cost medical plan option for the employee and eligible spouse/domestic partner and/or family
Dental insurance
Vision insurance
No-cost life insurance
Short- and long-term disability insurance
Flexible Spending Account
Tuition assistance
Commuter benefits
Generous paid time off plan
403B retirement savings plan