IT Support Technician
About The Position
The IT Support Technician provides first-level technical support to employees for company hardware, software, and services. Support work includes handling help tickets, software setup, imaging, and deploying new laptops and desktops. When not handling support tickets, the technician works on small and medium-sized IT projects to improve company infrastructure and add services. In collaboration with the IT Service Desk Manager, the role helps modernize infrastructure and improve workflows, monitoring, and IT policies. The position is suited to someone eager to learn and expand their skills across a broad range of technologies. The role is remote, but the candidate must live within reasonable travel distance of Waltham, Massachusetts, or be able to travel there on short notice to provide on-site support for company servers as needed.
Requirements
- A BS in Computer Information Systems or equivalent.
- Excellent written and verbal communication skills.
- Strong troubleshooting and investigation skills.
- Ability to communicate both verbally and in writing.
- Basic understanding of computer networking.
- Good understanding of Microsoft client and server operating systems, including Windows 10, Windows Server 2016 and newer, Active Directory, and Group Policy.
- Experience with Microsoft Exchange or Office 365.
Nice To Haves
- Industry experience through projects, internships, or placements in an IT discipline.
- Experience as an end user of Atlassian products.
- Experience administering Duo or other multi-factor authentication (MFA) solutions.
- PowerShell or other scripting/automation experience.
Responsibilities
- Provide first-level technical support for IT-related issues for local and remote employees.
- Provide general desktop support to remote employees for software, hardware, and core company services.
- Set up employee workstations, including imaging and software deployment.
- Complete IT projects as needed.
- Research and resolve technical issues independently.
- Create end-user and internal documentation as needed.
Benefits
- Medical, dental, and vision coverage for employees and their dependents.
- Life and disability coverage.
- Flexible spending accounts.
- 401(k) match.
- Career-growth opportunities.
- Flexible time and flexible work schedules.
- Paid time off, including aPriori days and an additional day off each quarter.
- Education, training, and wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
