IT Support Technician

Pacific Catch•Walnut Creek, CA

10d

About The Position

The IT Support Technician is the first point of contact for technology support requests from Pacific Catch restaurant teams and office staff. This as-needed, hourly role provides hands-on support in restaurants and office settings, troubleshooting everyday technology issues and helping employees use their devices and systems. It is suited to someone early in an IT career who enjoys solving problems, helping people, and learning new skills. Hours vary according to business needs, with no guaranteed minimum hours. Most work takes place during the day on weekdays, although early mornings, evenings, overnights, or weekends may occasionally be required, including after-hours or overnight work while restaurants are closed. The position reports to the Director of IT and pays $25 per hour.

Requirements

High school diploma or equivalent.
0–2 years of experience in IT support, a help desk, or a customer-facing technology role; schooling, internships, and personal projects count.
Comfort using Mac and Windows computers, smartphones, and common office applications such as Google Workspace.
Basic understanding of Wi-Fi, the internet, and how devices connect to a network.
Strong customer service skills and clear written and spoken communication.
Patient, friendly, and calm under pressure; able to explain technology in simple terms.
Curious and eager to learn, organized, dependable, and able to follow through.
Comfortable working independently and as part of a team, with an interest in hospitality and guest experience.
Valid California driver's license, reliable transportation, and ability to travel between restaurant locations.
Able to lift and carry up to 40 pounds and bend, kneel, and reach to work on equipment.
Able to stand and walk for long periods in restaurant settings.

Nice To Haves

College degree or coursework in IT.
Industry certification such as CompTIA A+ or the Google IT Support Certificate.
Restaurant or hospitality experience.
Familiarity with Toast, RingCentral, Otter, or similar restaurant tools.

Responsibilities

Serve as the first point of contact for restaurant and office technology support requests by phone, email, chat, or in person.
Track support requests from start to finish and notify users when issues are resolved.
Troubleshoot and repair restaurant equipment, including Toast registers, handheld tablets, kitchen screens, receipt and kitchen printers, and card readers.
Help resolve restaurant Wi-Fi and internet issues, including restarting equipment and coordinating with internet providers during outages.
Set up, update, and repair Mac and Windows laptops, phones, and other devices for new and current employees, including remote staff.
Set up and remove user accounts for new hires and departing employees, following written IT procedures and approval processes.
Assist with password resets, sign-in issues, and safe use of the password manager.
Contact outside vendors, including Toast, phone, and alarm providers, and follow up until issues are resolved.
Maintain accurate equipment records, including inventory, location, assigned user, and replacement timing.
Write and update straightforward how-to guides for common issues.
Help train restaurant teams on the systems they use every day.
Follow company security practices and promptly report suspicious activity, such as scam emails or unknown devices.
Escalate larger problems to the Director of IT and assist with other IT projects as they arise.