IT Support Technician

CloudCover • San Francisco, CA

35d • Onsite

About The Position

CloudCover has a customer seeking an IT Support Technician for a minimum 6 month 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position.

Requirements

• 3–5 years of experience in desktop support or IT support roles
• Strong background in end-user support and ticketing systems
• Experience supporting Mac environments strongly preferred
• Prior experience in biotech, life sciences, or regulated environments (strongly preferred / ideal)
• Excellent communication and customer service skills
• Ability to operate in a high-visibility, high-accountability support structure

Responsibilities

• Manage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner
• Provide onboarding and offboarding support for employees
• Deliver desktop support in a Mac-first environment
• Administer and support macOS devices using MDM tools
• Troubleshoot and support mixed environments including: macOS (primary), Google Workspace (primary collaboration platform), Windows / Active Directory (secondary environment), Microsoft 365 (Office, SharePoint, Azure, VDI – limited footprint)
• Deliver high-touch, white-glove IT support with strong communication and service standards
• Support a highly visible ticketing environment where IT interactions are transparent across the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed