IT SUPPORT TECHNICIAN

Callen-Lorde Community Health Center•New York, NY

14d•$65,000 - $75,000•Hybrid

About The Position

The IT Support Technician is the first point of contact for technical support across Callen-Lorde’s clinical and administrative teams. Reporting to the Supervisor of Information Technology, the role provides hands-on support for day-to-day hardware, software, and network issues in a fast-paced healthcare environment. The position helps ensure a stable, secure, and reliable technology experience for staff and patients while delivering responsive, customer-focused service. The role is full-time and hybrid, based at Callen-Lorde Community Health Center in Manhattan, New York. The salary range is $65,000–$75,000 per year, based on experience. Callen-Lorde provides comprehensive LGBTQ+ healthcare regardless of ability to pay and promotes health education, wellness, and advocacy for LGBTQ+ health issues.

Requirements

Experience supporting Windows workstations, Microsoft 365, printers, and endpoint devices.
Basic understanding of networking, cybersecurity, and troubleshooting methodologies.
Effective communication skills with patients, colleagues, and other healthcare professionals.
Ability to handle multiple tasks and work under stress in a dynamic environment, managing patient care needs effectively.
Ability to collaborate effectively within a team environment, supporting colleagues and contributing to shared goals.
High degree of professionalism, reliability, and sound judgment.
Cultural competence and ability to work respectfully and effectively with diverse populations.
Commitment to continuous learning and professional development.
Commitment to community-based healthcare and supporting health equity initiatives.
Commitment to the mission of Callen-Lorde.

Nice To Haves

Associate or bachelor’s degree in information technology, Computer Science, or a related field.
2–4 years of IT support or help desk experience.
Prior experience in a healthcare or social services setting and/or a nonprofit organization.

Responsibilities

Provide technical support for desktops, laptops, printers, mobile devices, and peripherals.
Respond to support tickets, troubleshoot issues, and escalate complex problems as needed.
Support Microsoft 365, user accounts, password resets, and access requests.
Assist with basic support for EHR systems, telephony, and collaboration tools.
Deliver professional, service-oriented support to staff and departments.
Configure, image, and deploy workstations and mobile devices.
Maintain accurate inventories of hardware and assigned equipment.
Support workstation moves, office setups, and refresh initiatives.
Ensure standard configurations across devices.
Assist with networking, printing, and connectivity issues.
Monitor and report recurring technical problems.
Coordinate with vendors and provide onsite support as needed.
Support conference room and audiovisual technology.
Document issues, resolutions, and procedures in the ticketing system.
Maintain knowledge base articles and user guides.
Follow IT policies, standards, and escalation protocols.
Support cybersecurity practices and endpoint protection efforts.
Assist with antivirus monitoring, patching, and device compliance.
Escalate suspicious activity or security incidents.
Support MFA, password security, and access verification.
Ensure compliance with HIPAA and organizational security standards.
Partner with internal teams, vendors, and stakeholders.
Support organizational initiatives and site projects.
Promote accountability, continuous improvement, and excellent service.

Benefits

Comprehensive benefits package
Low-cost medical plan option for the employee and eligible spouse/domestic partner and/or family
Dental insurance
Vision insurance
No-cost life insurance
Short- and long-term disability insurance
Flexible Spending Account
Tuition assistance
Commuter benefits
Generous paid time off plan
403B retirement savings plan