IT Support Technician
About The Position
Proactive Technology Management is hiring an experienced IT professional to join its team in the Detroit Metro area. The role enters at the Integrator level and combines remote troubleshooting with on-site client visits as needed. The position involves working with clients and other IT professionals, handling varied client environments, and providing technical support and customer service. The posting describes a career path from Technician to Integrator, Engineer, and Consultant, with opportunities to take responsibility for specific clients or specialize in areas such as security, networking, or cloud. The position is described as fully on-site at the company’s Ferndale, Michigan office, although the role description also says the work schedule is hybrid, with most troubleshooting performed remotely and on-site visits as needed. The work requires a strong grasp of networking, Office 365, Windows desktops and servers, Active Directory, and security, including troubleshooting, implementation, and installation. The first 30 days involve shadowing, training on company systems and processes, joining the call queue, taking on troubleshooting and on-site work progressively, and tracking time in ConnectWise Manage. Billable-hour targets increase during the first month, reaching a set target of 26, 28, or 30 hours in Week 4. The schedule is Monday through Friday, with one Saturday per month for the first 18 months. The posting lists full medical benefits, two weeks of paid vacation, dental and vision insurance, and 401(k) matching.
Requirements
- 5+ years of Office 365 and Windows Server experience.
- 5+ years of firewall troubleshooting experience with products such as Sophos, Cisco, SonicWall, or Watchguard.
- 5+ years of network setup experience, including installing access points, switches, and firewalls.
- Extensive experience in virtualization and networking.
- Strong customer service skills.
- Strong grasp of networking, Office 365, Windows desktops, Windows servers, Active Directory, and security.
- Experience with troubleshooting, implementation, and installation.
- Ability to work Monday through Friday and one Saturday per month for the first 18 months.
Nice To Haves
- Bachelor's degree.
- IT-related certifications.
- MSP experience.
- 4+ years working at or above Tier 3-level support or in a specialist role is preferred.
Responsibilities
- Set up customer networks, from cloud services to endpoint devices.
- Install Windows servers.
- Perform configuration maintenance.
- Provide ongoing support for access points, firewalls, and switches.
- Troubleshoot client issues remotely and visit client sites when required.
- Work with clients and other IT professionals to resolve technical problems.
- Track time consistently in the ticketing system, ConnectWise Manage.
Benefits
- Full medical benefits.
- Two weeks of paid vacation.
- Dental insurance.
- Vision insurance.
- 401(k) matching.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
