IT Support Technician

AbsenceSoft•Denver, CO

3d•$60,770 - $75,962•Remote

About The Position

We’re seeking a proactive and customer-focused IT Support Technician to join our growing team. In this role, you’ll ensure smooth IT operations across the organization, providing front-line technical support, troubleshooting hardware and software issues, and assisting employees with system access and onboarding. You’ll be part of a collaborative, fast-paced environment where your problem-solving skills and technical expertise help keep our team connected and productive.

Requirements

1–3 years of experience in IT support or help desk roles.
Proficiency with Windows, macOS, and common productivity tools.
Basic networking knowledge (Wi-Fi, VPN, printers, routers).
Strong problem-solving and troubleshooting abilities.
Excellent customer service and communication skills.
Ability to prioritize and manage multiple tasks effectively.
Experience in a SaaS or technology company environment.
Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk).
Experience with MDM tools and cloud collaboration platforms.
Certifications such as CompTIA A+, Network+, or Microsoft certifications.

Responsibilities

Provide day-to-day technical support to employees for hardware, software, and network issues.
Troubleshoot, diagnose, and resolve IT incidents, escalating complex issues as needed.
Set up, configure, and deploy computers, mobile devices, and peripherals.
Manage user access, including account creation, permissions, and password resets.
Maintain IT inventory, including hardware, software licenses, and equipment.
Document incidents, resolutions, and processes to support continuous improvement.
Assist with IT projects, system upgrades, and other initiatives assigned by IT leadership.
Support and uphold company security and compliance standards within your role.