IT Support Technician
CLEARWATER EXPRESS WASH LLC•McAllen, TX
•$17 - $20
About The Position
BlueWave Express Car Wash and ClearWater Express Wash Texas are seeking a hands-on, field-based IT Support Technician to support corporate, operations, maintenance, and development teams. The technician travels between wash sites and office locations to install, troubleshoot, and maintain hardware, software, point-of-sale systems, and network equipment, and also provides remote user support. The role involves working independently and as part of a team to keep wash sites and offices operating smoothly.
Requirements
- Valid Texas driver’s license and a clean driving record.
- Ability to lift up to 50 lbs, climb ladders, and work both indoors and outdoors at wash sites.
- Availability for after-hours and on-call support when needed.
- Comfort with Windows and Microsoft Office / Microsoft 365.
- Ability to explain technical issues clearly to non-technical team members.
- Professional, positive attitude and strong customer service skills.
- Organized and able to manage time across multiple locations.
Nice To Haves
- 1+ year of IT support, help desk, or field technician experience.
- Basic understanding of TCP/IP networking and VoIP devices.
- Experience with POS systems, security camera systems, or retail/multi-site environments.
Responsibilities
- Travel to wash sites and office locations across the region to provide on-site IT support.
- Install, set up, and troubleshoot PCs, laptops, printers, and other peripherals.
- Support POS systems, pay stations, and other equipment used by guests and team members.
- Troubleshoot and resolve hardware, software, and desktop application issues.
- Troubleshoot IP phones, VoIP devices, and IP security cameras.
- Install, terminate, and test network cabling, and assist with basic network setup and connectivity issues.
- Help set up technology for new site openings and acquisitions.
- Provide remote support by phone, email, and remote-access tools.
- Track and document issues, fixes, and equipment.
- Identify issues requiring urgent attention and escalate them.
- Provide after-hours and on-call support for urgent issues.
Benefits
- Medical, dental, and vision insurance for full-time team members.
- Paid vacation and holidays.
- Paid training and room to grow with a growing company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
