IT Support Technician

Kasa Companies•Salina, KS

10d

About The Position

The IT Support Technician provides helpdesk and technical support to staff by phone, remote access, or site visits. The role supports the organization’s technology infrastructure and helps users make effective use of hardware, software, networks, and related systems. The technician sets up, maintains, and troubleshoots endpoint and network equipment; monitors system functionality; supports routine IT operations; and maintains records of repairs, fixes, and maintenance. The role also contributes to data security and accuracy, evaluates equipment and connectivity needs, recommends technology improvements, and collaborates with IT personnel, other departments, vendors, and clients to implement and update technology. Other duties may be assigned that require different qualifications, physical demands, and/or work environments.

Requirements

Proven experience in IT support or a related role.
Strong knowledge of hardware, software, and network troubleshooting.
Familiarity with data security practices and data management protocols.
Excellent problem-solving and communication skills, including strong written and verbal communication.
Ability to work independently and collaboratively within a team.
Strong organizational and time-management skills, including the ability to manage multiple tasks and prioritize effectively.
Minimum two years of related experience and/or training, or an equivalent combination of education and experience.
Bachelor’s degree in information technology, computer science, information management, or a related field is preferred.
Must be authorized to work in the United States without current or future employer sponsorship; the position is not eligible for visa sponsorship, including H-1B sponsorship or sponsorship after OPT.

Nice To Haves

Relevant certifications, such as CompTIA A+ or Microsoft Certified IT Professional.
Experience in a Windows Server or virtual environment.

Responsibilities

Provide technical assistance and helpdesk support to staff by phone, remote access, or site visits for hardware, software, network, and other IT issues.
Monitor system functionality and identify and resolve potential problems proactively.
Maintain data-handling practices that support security, accuracy, and compliance.
Support routine technology operations, including system updates, backups, and maintenance.
Evaluate equipment needs and recommend upgrades or solutions to improve organizational efficiency.
Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking.
Set up and support computers, printers, scanners, phones, and other endpoint equipment.
Set up and support network equipment, wireless systems, video conferencing, and telecommunications equipment.
Evaluate connectivity issues, equipment, software, and hardware.
Install and configure software and functions according to specifications.
Provide users with orientation and guidance on operating new software and computer equipment.
Maintain records and logs of repairs, fixes, and maintenance schedules.
Monitor IT department tasks and recommend quality improvement initiatives to the IT Operations Manager.
Consult with vendors and clients to integrate and update company technology.
Collaborate with IT personnel and other departments to identify technology requirements and implement solutions.
Perform other assigned duties that may involve additional qualifications, physical demands, and/or work environment requirements.