IT Support Technician

Clearwater Express Wash • McAllen, TX

9d

About The Position

BlueWave Express Car Wash and ClearWater Express Wash are seeking a hands-on, field-based IT Support Technician to support corporate, operations, maintenance, and development teams. The technician travels between wash sites and office locations to install, troubleshoot, and maintain hardware, software, POS systems, and network equipment, and also provides remote user support. The role involves working independently and as part of a team to keep wash sites and offices operating smoothly.

Requirements

• A valid Texas driver’s license and a clean driving record are required.
• Able to lift up to 50 lbs, climb ladders, and work both indoors and outdoors at wash sites.
• Available for after-hours and on-call support when needed.
• Professional, positive attitude and strong customer service skills.
• Able to explain technical issues clearly to non-technical team members.
• Organized and able to manage time across multiple locations.

Nice To Haves

• 1+ year of IT support, help desk, or field technician experience preferred.
• Basic understanding of TCP/IP networking and VoIP devices.
• Experience with POS systems, security camera systems, or retail/multi-site environments.
• Comfort with Windows and Microsoft Office / Microsoft 365.

Responsibilities

• Travel to wash sites and office locations across the region to provide on-site IT support.
• Install, set up, and troubleshoot PCs, laptops, printers, and other peripherals.
• Support POS systems, pay stations, and other equipment used by guests and team members.
• Troubleshoot and resolve hardware, software, and desktop application issues.
• Troubleshoot IP phones, VoIP devices, and IP security cameras.
• Install, terminate, and test network cabling; assist with basic network setup and connectivity issues.
• Help set up technology for new site openings and acquisitions.
• Provide remote support by phone, email, and remote-access tools.
• Track and document issues, fixes, and equipment.
• Identify issues requiring urgent attention and escalate them.
• Provide after-hours and on-call support for urgent issues.

Benefits

• Medical, dental, and vision insurance for full-time team members.
• Paid vacation and holidays.
• Paid training and room to grow with a growing company.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed