IT Support Technician

goodwillwny•Buffalo, NY

About The Position

The IT Support Technician provides end-user support by resolving technical issues and offering assistance with operating systems and applications, with a specific focus on Workforce Development and Donated Goods Retail. The technician escalates unresolved issues to an external IT vendor and keeps staff informed. The role also creates technical documentation and procedures and supports the development of training materials in response to staff technical-support inquiries. The position handles technology onboarding for new and newly promoted employees, including obtaining and preparing equipment, setting up user credentials and program access, and providing day-one equipment onboarding. It also troubleshoots issues, assists with maintaining internal and external digital-security policies, and tracks and maintains technical inventory to ensure technology is functioning and available for use. Compensation is $23.00–$29.00 an hour. The posting mentions competitive benefits and a career with purpose, without specifying benefit details.

Requirements

Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work independently.
Strong understanding of basic business math.
Strong customer focus, including the ability to manage customer needs and multiple work priorities.
Proficiency with Microsoft Office Suite or related software.
Must have and maintain a valid New York State driver’s license and reliable transportation.
Strong Microsoft Office skills.
Ability to meet the stated physical requirements: prolonged sitting and computer work; frequent twisting, bending, and reaching; lifting up to 50 pounds at times; and accessing and navigating each department at the organization’s facilities.

Nice To Haves

Associate’s degree in a related field preferred.

Responsibilities

Provide end-user support and resolve technical issues involving operating systems and applications, with a focus on Workforce Development and Donated Goods Retail.
Escalate unresolved issues to the external IT vendor and keep staff updated.
Create technical documentation and procedures and serve as a resource for training materials in response to staff technical-support inquiries.
Set up technology for new and newly promoted employees, including obtaining and preparing equipment, setting up credentials and program access, and providing day-one equipment onboarding.
Troubleshoot technology issues.
Assist in maintaining digital-security policies internally and externally.
Track and maintain technical inventory, ensuring technology is functioning properly and available for use.