IT Support Technician

Flex • Austin, TX

1d

About The Position

The IT Support Technician will be based in Austin, Texas. The role installs, supports, and maintains desktop and laptop hardware and software, computer peripherals, office printers, and PC assets. It provides first-line technical support to end users and helps troubleshoot hardware, software, and network connectivity issues. The position works with Network Administrators or Analysts on end-user network problems and coordinates with vendors to arrange hardware repairs.

The schedule is 1st shift, 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• Associate degree preferred, or equivalent experience and training.
• Typically requires a minimum of 5 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advanced knowledge of imaging processes used to deploy PCs in standard environments.
• Considerable judgment and initiative in resolving problems and making recommendations.

Nice To Haves

• Microsoft Certified Systems Engineer certification.

Responsibilities

• Install, repair, and perform preventative maintenance on personal computers and related systems.
• Configure cellular phones for end users according to corporate specifications.
• Help determine suitable software to meet user requirements.
• Manage printer supplies, excluding paper.
• Install software, patches, and updates on desktops and laptops.
• Accurately track all assets supported by Deskside.
• Maintain PC assets physically and logically and keep their tracking records accurate.
• Provide first-line technical support for end-user computer hardware and software, printers, and network connectivity.
• Troubleshoot hardware and software failures and identify network problems related to end-user desktop or laptop computers.
• Assist Network Administrators or Analysts with end-user network-related issues.
• Coordinate with vendors to facilitate repairs of printers, laptops, desktops, and other hardware.
• May assist in developing site goals or targets.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Life insurance
• Short-term and long-term disability
• Matching 401(k) contributions
• Paid time off, including vacation and paid sick time
• Tuition reimbursement
• Employee discounts at local retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree