IT Support Technician

NASHOBA LEARNING GROUP INC•Billerica, MA

4d•$57,000 - $75,000•Onsite

About The Position

Nashoba Learning Group (NLG), a mission-driven nonprofit serving children, adolescents, and adults with Autism Spectrum Disorder and related needs, is hiring a hands-on Technology Support Specialist to support reliable use of technology across its Day School and Adult Services programs. The role provides technology support to staff and students across classrooms and offices in a collaborative, interdisciplinary environment. The Specialist supports a multi-platform environment that includes Windows endpoints, Chromebooks, iPads, and Android tablets. The role includes operational ownership of the device ecosystem, Google Workspace administration, mobile device management, automated imaging workflows, and deployment of devices across the organization. The Specialist travels between buildings as needed and works as part of a lean IT team with varied project work and broad organizational visibility.

Requirements

1–2 years of hands-on technical support experience, preferably in a K–12 or educational environment.
Relevant technical certifications and/or an equivalent combination of education and practical experience.
Working knowledge of Google Workspace administration, Active Directory, file server permissions, and endpoint management/mobile device management solutions such as Jamf or Hexnode.
Strong customer service, communication, and relationship-building skills, with a patient and helpful approach when supporting educators and students.
Ability to diagnose complex technical issues and see projects through to completion.
Collaborative, team-oriented mindset and ability to manage competing priorities in a fast-paced school environment.
Physical ability to move, set up, and deploy IT equipment, including computer carts, displays, and endpoints, across classrooms and buildings.
Flexibility for occasional scheduled maintenance windows or off-hours support during key closure periods.
Valid driver’s license in good standing.
Satisfactory results for new-hire and recurring background and CORI checks.
Completion of assigned training, including CPR, First Aid, and SOLVE training.

Nice To Haves

Experience in technology or technical support; two years is listed as preferred.
Experience in a K–12 or educational environment.

Responsibilities

Provide Tier 1–2 support for the organization.
Install and configure computer hardware, software, systems, printers, and scanners.
Assist in maintaining and supporting computer systems, devices, and network connectivity.
Manage user account provisioning and access permissions across Active Directory and Google Workspace.
Monitor and respond promptly and effectively to service requests received through the Freshdesk portal.
Escalate service requests and assign them to appropriate team members.
Provide basic support for mobile devices, desk phones, and related communication tools.
Track and maintain hardware inventory and manage device deployments.
Diagnose and repair technology issues, or coordinate equipment replacement as needed.
Support the rollout of new technology solutions, applications, and upgrades.
Travel between buildings as necessary to support day-to-day learning and operations.
Maintain required certifications and participate in and complete assigned trainings.