IT Support Technician

Service Wire • Houston, TX

6d • Onsite

About The Position

Service Wire Company is seeking an IT Support Technician in Houston, Texas. The role provides primary support for workstations, network devices, and peripheral equipment in a desktop and help desk environment. The technician must manage multiple priorities while maintaining discipline and flexibility, and support users at all levels in a manufacturing environment. The position may also involve presenting and explaining projects to upper-level management.

This is an on-site position; remote work is not available. The technician is expected to participate in an on-call rotation and report to the IT Supervisor - Client Services and Cybersecurity.

Requirements

• High school diploma or equivalent.
• Understanding of networking concepts, including DNS, DHCP, email, HTTP, SSL, the OSI Model, and TCP/IP protocols and applications.
• Previous experience in desktop support, troubleshooting, deployment, and asset management.
• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving, and organizational skills.
• Strong understanding of computer hardware and software, and willingness to learn and apply new technology.
• Willingness and ability to work in an on-call rotation.
• Ability to work on-site; remote work is not available.

Nice To Haves

• Bachelor’s degree in Computer Science or an IT-related field.
• A+, Network+, or other primary technical certifications.
• Ability to explain complex IT concepts in simple terms.
• Proven ability to work with a high degree of autonomy.
• Experience with VMWare Horizon.

Responsibilities

• Provide technical support for users’ hardware and software issues.
• Manage the configuration and operation of client-based operating systems on laptops, desktops, and thin clients.
• Maintain an inventory overview of hardware and software.
• Develop and present equipment, software, and policy training to staff and end users.
• Maintain documentation of processes, policies, and systems.
• Perform hardware and software upgrades to keep systems up to date.
• Test system updates and patches, as well as application rollouts, and troubleshoot issues.
• Support user accounts, permissions, and passwords, ensuring users can securely access data.
• Provide help desk support and specialized technical assistance to system users, escalating issues as necessary.
• Contribute to team efforts by accomplishing related results as needed.
• Perform other duties as assigned.
• Present and explain projects to upper-level management as needed.

Benefits

• Comprehensive medical insurance options with a variety of plan choices.
• Tenure-based paid time off and eight paid holidays annually.
• 401(k) with company match: matching 5% on 6% of employee contributions.
• Annual profit-sharing contributions.
• Tuition reimbursement up to $15,000 annually.
• Employee assistance programs.
• Employee referral bonuses paid out over the new hire’s first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED