IT Support Technician
Flex•San Jose, CA
•$39 - $54
About The Position
The Technician, IT Support will be based in San Jose, California, and report to the IT Supervisor. The role installs and supports desktop and laptop hardware and software, computer peripherals, and office printers, and maintains PC assets. It provides first-line technical support to end users and helps resolve hardware, software, and related network connectivity issues.
Requirements
- Associate degree or equivalent experience and training.
- At least 8 years of related experience.
- Working knowledge of PC architecture.
- Advanced knowledge of Windows 10 and 11.
- Working knowledge of Active Directory, Mac OS, Android, and iOS.
- Advanced knowledge of imaging processes used to deploy PCs in standard environments.
- Advanced technical skills that may be used to conduct on-the-job training or guide other associates.
- Ability to move between shifts, products, and applications.
- Knowledge of advanced technologies and functional techniques, with the ability to improve processes.
- Initiative to resolve problems and develop recommendations.
- Contributes to and improves technical techniques and concepts; resolutions may affect business-unit, regional, or corporate levels.
- Ability to define methods and procedures independently for new assignments.
- May provide guidance to other non-exempt personnel.
Nice To Haves
- Microsoft Certified Systems Engineer certification.
Responsibilities
- Install, repair, and perform preventative maintenance on personal computers and related systems.
- Configure cellular phones for end users according to corporate specifications.
- Help determine suitable software to meet user requirements.
- Manage printer supplies other than paper.
- Install software, patches, and updates on desktops and laptops.
- Accurately track assets supported by Deskside.
- Maintain PC assets physically and logically and keep asset tracking accurate.
- Provide first-line technical support for end-user computer hardware and software, printers, and network connectivity.
- Troubleshoot software and hardware failures and identify network problems related to end-user desktop or laptop computers.
- Assist the Network Administrator or Analyst with end-user network-related issues.
- Work with vendors to facilitate repairs of hardware such as printers, laptops, and desktops.
Benefits
- Medical, dental, and vision plans
- Life insurance
- Short-term and long-term disability
- Matching 401(k) contributions
- Vacation and paid sick time
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
