IT Support Technician

KBP Brands•Leawood, KS

3d•Onsite

About The Position

KBP is seeking an experienced IT Support Technician to provide front-line technology support for our Home Office and field teams. This role is responsible for Tier 1 end-user support, including Windows and desktop troubleshooting, Microsoft 365 support, user account administration, device deployment, and general connectivity issues. The ideal candidate has a strong technical foundation, excellent customer-service skills, and at least three years of hands-on IT support experience. We're looking for someone who can independently resolve common support issues while knowing when to escalate more complex concerns.

Requirements

3+ years of hands-on IT support, service desk, help desk, or desktop support experience; 3-5 years preferred.
Hands-on experience with both Active Directory and Microsoft Entra ID.
Hands-on experience with Microsoft Intune and Windows Autopilot.
Strong Windows 11 troubleshooting and Microsoft 365 support experience, including Exchange Online, Teams, SharePoint, and OneDrive.
Working knowledge of networking fundamentals including DNS, DHCP, IP addressing, Wi-Fi, and VPN connectivity.
Experience working within a ticketing or IT service management platform.
Excellent customer-service, communication, organization, documentation, and follow-up skills, including the ability to explain technical concepts to non-technical users.
Associate degree in information technology or a related field, or an equivalent combination of relevant experience and industry certifications; bachelor's degree preferred.
Ability to work 100% on-site in Leawood, KS during the assigned schedule and provide occasional evening or weekend support when business needs require.
Ability to lift and move computer equipment weighing up to 50 pounds.

Nice To Haves

JAMF or another iOS mobile device management (MDM) platform.
Microsoft Defender for Endpoint/Office 365 or hybrid identity and Entra Connect.
Basic PowerShell scripting.
Supporting a multi-site, retail, or restaurant environment.
Relevant certifications such as CompTIA A+, Network+, or Microsoft 365/Endpoint certifications.

Responsibilities

Provide responsive Tier 1 technical support to Home Office and field users, managing support cases from intake through resolution and escalation.
Troubleshoot Windows 11 devices, laptops, desktops, printers, peripherals, software, Wi-Fi, VPN, network printing, and other common connectivity issues.
Support Microsoft 365, including Outlook, Exchange Online, Teams, SharePoint, OneDrive, shared mailboxes, permissions, and basic mail-flow troubleshooting.
Administer user accounts in Active Directory and Microsoft Entra ID, including provisioning, terminations, password and MFA resets, security groups, permissions, and licensing.
Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
Support company-owned iOS devices and assist with mobile device enrollment, applications, profiles, and device-management requests.
Triage user-reported phishing, quarantined messages, and Microsoft Defender alerts, escalating security or infrastructure concerns when appropriate.
Assist with hardware provisioning, staging, shipping, asset records, replacements, and office moves, and maintain clear support documentation and knowledge resources.