IT Support Technician

Flex•Austin, TX

11d

About The Position

The IT Support Technician will be based on Research Blvd in Austin, Texas. The role installs, supports, and maintains desktop and laptop hardware and software, computer peripherals, office printers, and PC assets. The position provides first-line technical support for end-user computers, printers, and network connectivity, and works with network staff and vendors to address issues and arrange hardware repairs. The schedule is 1st shift, 6:00 a.m. to 2:30 p.m., Monday through Friday.

Requirements

Associate degree preferred, or equivalent experience and training.
Typically requires a minimum of 5 years of related experience.
Working knowledge of PC architecture.
Advanced knowledge of Windows 10 and 11.
Working knowledge of Active Directory, Mac OS, Android, and iOS.
Advanced knowledge of imaging processes used to deploy PCs in standard environments.
Considerable judgment and initiative in resolving problems and making recommendations.

Nice To Haves

Microsoft Certified Systems Engineer certification.

Responsibilities

Install, repair, and perform preventative maintenance on personal computers and related systems.
Configure cellular phones for end users according to corporate specifications.
Help determine suitable software to meet user requirements.
Manage printer supplies, excluding paper.
Install software, patches, and updates on desktops and laptops.
Accurately track assets supported by Deskside.
Maintain PC assets physically and logically and keep their tracking information accurate.
Provide first-line technical support for end-user computer hardware and software, printers, and network connectivity.
Troubleshoot software and hardware failures and identify network problems related to end-user desktop or laptop computers.
Assist the Network Administrator or Analyst with end-user network-related issues.
Work with vendors to facilitate repairs of printers, laptops, desktops, and other hardware.