IT Support Technician

Pharmaron • Germantown, MD

11d • Onsite

About The Position

The IT Support Technician provides technical support and maintains IT systems and infrastructure to ensure reliable, efficient operations. Reporting to the Director of IT, the role supports end users, troubleshoots hardware and network issues, assists with computer system validation, and works with onsite business leaders and remote IT management to meet business needs, implement IT projects, and improve service delivery. The position is onsite in Germantown, Maryland, with remote support for other Pharmaron sites as needed and occasional travel to other U.S. laboratory and Cell and Gene Therapy (CGT) sites.

Requirements

• At least 3 years of end-user support experience in a Windows environment.
• Proficiency in infrastructure, including TCP/IP, web, and cloud services.
• Thorough knowledge of Office 365 installation, troubleshooting, and administration.
• Sound knowledge of Active Directory, VMware, and firewalls.
• Knowledge of data and information security processes.
• Comfort working with onsite and remote users.
• Ability to complete project tasks on time.
• Experience with new PC installation, deployment, and troubleshooting.
• Reliable transportation.
• Proven written and verbal business communication skills.
• Excellent follow-up and follow-through.
• Efficient time management and work prioritization.
• Aptitude for learning new technologies and methods.
• Ability to organize product ordering and tracking.

Nice To Haves

• Experience working in regulated environments, such as GMP, GLP, GCP, or a regulated pharmaceutical environment.

Responsibilities

• Provide end-user technical support, manage IT service tickets, and resolve technical issues in a timely manner.
• Collaborate with onsite business leaders and remote IT management to address operational needs and support IT initiatives.
• Install, configure, deploy, maintain, and troubleshoot PCs, workstations, and related hardware and software.
• Troubleshoot and resolve Local Area Network (LAN) and Wide Area Network (WAN) connectivity issues.
• Assist with Computer System Validation (CSV) activities in accordance with applicable procedures and requirements.
• Support and maintain IT infrastructure, including servers, network switches, applications, and other IT systems.
• Work with IT management to identify and plan new projects, service offerings, and opportunities for improvement.
• Maintain accurate time tracking, IT service records, technical documentation, and other required documentation.
• Provide after-hours and weekend support as required to maintain business continuity and resolve critical IT issues.
• Provide remote IT support to other Pharmaron sites as needed.
• Travel occasionally to other U.S. laboratory and Cell and Gene Therapy (CGT) sites as required.
• Perform other duties and responsibilities as assigned by the Director of IT.

Benefits

• Comprehensive medical, dental, and vision insurance with significant employer contributions.
• 401(k) retirement plan with employer matching.
• Paid time off, paid sick leave, and company holidays.
• Employer-funded Health Savings Account contributions for eligible plans.
• Healthcare and dependent care flexible spending accounts.
• Employer-paid employee life insurance, AD&D, and short- and long-term disability insurance.
• Employee Assistance Program, mental health resources, and wellness programs.
• Family-friendly benefits, including fertility support and maternity resources.
• Professional development and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed