IT Support Technician

Flex • Austin, TX

3d • Onsite

About The Position

The IT Support Technician will be based in Austin, Texas, and will install and support desktop and laptop hardware and software, computer peripherals, and office printers, while maintaining PC assets. The position provides first-line technical support for end-user computers, printers, and network connectivity, troubleshoots hardware and software issues, assists with network-related problems, and coordinates hardware repairs with vendors. The schedule is first shift, 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

• Typically requires at least 5 years of related experience.
• Working knowledge of PC architecture.
• Advanced knowledge of Windows 10 and 11.
• Working knowledge of Active Directory, Mac OS, Android, and iOS.
• Advanced knowledge of PC imaging processes used for deployment in standard environments.
• Considerable judgment and initiative in resolving problems and making recommendations.
• An associate degree or equivalent experience and training is preferred.

Nice To Haves

• Microsoft Certified Systems Engineer certification is a plus.

Responsibilities

• Install, repair, and perform preventative maintenance on personal computers and related systems.
• Configure cellular phones for end users according to corporate specifications.
• Help determine suitable software to meet user requirements.
• Manage printer supplies other than paper.
• Install software, patches, and updates on desktops and laptops.
• Maintain accurate tracking of assets supported by Deskside.
• Maintain PC assets physically and logically and keep asset records accurate.
• Provide first-line technical support for end-user computer hardware and software, printers, and network connectivity.
• Troubleshoot software and hardware failures and identify network problems related to end-user desktop or laptop computers.
• Assist the Network Administrator or Analyst with end-user network-related issues.
• Coordinate with vendors to facilitate repairs of printers, laptops, desktops, and other hardware.
• May assist in developing site goals or targets.

Benefits

• Medical benefits
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• 401(k) matching contributions
• Paid time off, including vacation and paid sick time
• Tuition reimbursement
• Employee discounts at local retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree