IT Support Technician (Roanoke)
About The Position
The Information Technology Support Technician I provides installation, maintenance, and inventory support for the campus end-user environment. The role analyzes requirements, resolves problems, installs hardware and software solutions, and supports the internal IT Helpdesk. It also assists with maintaining compliance with FDA and other applicable regulatory requirements. The position is based in Roanoke and works one of two schedules: Wednesday through Sunday, 9:00 a.m.–5:30 p.m., or Saturday through Wednesday, 9:00 a.m.–5:30 p.m. On-call rotation may involve remote work, travel, or on-site assistance, depending on the solution needed.
Requirements
- Two-year technical degree in computer or system administration, or comparable work-related experience in computer help desk and related assignments; consideration is given to candidates currently working toward a two-year computer degree.
- Obtain CompTIA A+ certification within six months of employment.
- Valid driver's license with no major infractions and dependable transportation.
- Schedule flexibility to work extended shifts, odd hours, weekends, and holidays as needed.
- Ability to organize and prioritize workload and meet deadlines.
- Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and co-workers.
- Ability to establish and maintain effective working relationships with staff, management, and peers.
- Ability to lift and/or push or pull up to 50 pounds frequently.
- Ability to sit, stand, or walk for extended periods.
- Ability to bend, twist, kneel, and crawl.
Responsibilities
- Serve as the initial contact for help desk tickets, emails, and phone calls, and assign personnel to tickets as needed.
- Ensure help desk tickets are completed in a timely manner.
- Escalate tickets to IT staff when needed to complete the work or obtain assistance.
- Install, repair, and maintain laptops, workstations, printers, copiers, computer peripherals, phone equipment, and other end-user equipment.
- Provide end-user support and training as needed.
- Maintain computer documentation, including help desk how-to guides, installation checklists, and hardware/software inventory.
- Prepare and submit vendor warranty claims, parts, and related documentation for warranty repairs, with vendor authorization.
- Meet project objectives and deadlines when assigned.
- Maintain regular and satisfactory attendance and punctuality.
- Participate in the on-call rotation as assigned, which may involve remote work, travel, or on-site assistance.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
