IT Support Technician (Part-Time)

South College • Orlando, FL

3d

About The Position

The IT Support Technician provides end-user support and maintains desktop and laptop computers, peripherals, and related systems. The role supports Microsoft and Apple products and provides assistance remotely, in person, and by telephone. It also supports classroom, conference room, and auditorium audiovisual equipment, contributes to IT asset and knowledge management, and helps enforce company information policies and procedures. The position requires flexibility, customer-oriented service, effective communication, and the ability to adapt quickly in a fast-paced work environment.

Requirements

• At least 2 years of overall IT experience.
• At least 2 years of experience supporting Microsoft Office applications, Microsoft Windows, and Apple Mac OS environments.
• Knowledge of network security practices and antivirus software.
• Exceptional analytical and problem-solving skills.
• Self-motivated, with the ability to work across diverse technical and non-technical teams.
• Good written, verbal, and interpersonal communication skills.
• Exceptional customer-oriented attitude.
• ITIL foundational-level licensure; exposure to detail beyond the foundation level is often necessary.

Nice To Haves

• Associate degree in Computer Science or equivalent experience.

Responsibilities

• Document incoming helpdesk requests using the internal ticketing system.
• Install, repair, and maintain desktop and laptop computers, peripherals, and related systems.
• Provide end-user support through remote assistance, in person, and by telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products, including laptops, desktops, MacBooks, and iPhones.
• Assist in maintaining hardware and software inventories for asset management.
• Install and support audiovisual equipment in classrooms, conference rooms, and auditoriums.
• Apply broad knowledge of technology principles, practices, and procedures.
• Self-manage and flexibly support multiple tasks at a time.
• Assist in updating support documents in the IT Services team's knowledge management resources and materials for end users.
• Manage end-user accounts.
• Build and maintain relationships across departments.
• Communicate verbally and in writing in complex, often stressful situations involving students or co-workers.
• Adapt quickly in a fast-paced, changing strategic and tactical work environment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree