Part- time IT Support Specialist

Kraft & Kennedy • Chicago, IL

1d • Onsite

About The Position

Kraft Kennedy’s Support Practice Group is seeking a part-time, on-site Desktop Support Specialist to support its Managed Services offering. The group provides technology support to clients across multiple industry verticals. This role reports to a Team Leader and collaborates with co-workers, senior technical staff, and other support staff in an active, collaborative environment. The position requires being located in the Chicago area and includes scheduled work Monday, Tuesday, and Wednesday from 8:30 a.m. to 5:30 p.m. Central Time. The hourly pay range is $25.00–$28.00; the actual offer considers factors such as qualifications, experience, and location. Certain positions may be eligible for bonuses or commissions.

The specialist supports geographically dispersed clients remotely and on-site, assisting end users and IT staff with a broad range of technology issues. The role also involves escalating complex issues, conducting root cause analysis, and contributing to internal projects that support the growth of the Support Practice Group.

Requirements

• Bachelor’s degree in IT or a related field, or at least 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Strong organizational and attention-to-detail skills, with a high degree of accuracy and follow-up.
• Strong problem-solving and technical troubleshooting skills.
• Some combined industry experience supporting Windows desktops.
• Experience with server and network administration, software deployment, and Microsoft Office.

Nice To Haves

• Experience supporting environments with Windows Server and Exchange infrastructure.
• Document management experience.
• Virtualization and storage experience.
• MCSE and/or related technical certifications.

Responsibilities

• Provide support to geographically diverse nationwide clients using remote connections, an internal ticketing system, monitoring consoles, and other tools.
• Provide on-site assistance to clients, including regional local support as necessary.
• Assist client end users and IT staff with computer application problems, server issues, virtualization, SAN, networking, security, and related issues.
• Escalate issues and work with third-party vendors and team members to help resolve complex client issues.
• Initiate and perform root cause analysis on complex client issues to achieve one-time resolution.
• Contribute to assigned internal-facing projects that facilitate the growth of the Support Practice Group.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level