IT Support Specialist - Executive IT Support

Huntington National Bank•Detroit, MI

22h•Onsite

About The Position

The Executive IT Support Specialist provides responsive, discreet, and professional technology support to executive leadership, senior management, board members, and other designated VIP stakeholders. The role supports a secure, reliable, and seamless technology experience across devices, collaboration tools, meeting spaces, remote work environments, travel scenarios, and critical business events. It calls for strong technical troubleshooting, sound judgment, executive presence, confidentiality, and a service-focused approach in a fast-paced corporate environment. The specialist provides in-person, remote, phone, and on-demand support; troubleshoots executive technology issues; prepares and supports high-visibility meetings and events; and coordinates with technical teams and vendors on complex matters. The role also documents issues and assets, protects confidential information, maintains devices and services in alignment with security and organizational standards, and works to reduce disruption through proactive analysis and process improvement. This is an office workplace position. The posting notes that certain positions outside the branch network may be eligible for flexible work arrangements, with specific arrangements determined by the hiring team. The position is non-exempt and eligible for overtime pay. Applicants must be currently authorized to work in the United States on a full-time basis; immigration sponsorship is not offered.

Requirements

At least 1 year of experience in Information Technology in IT support, desktop support, endpoint support, executive support, or a related technical support function.
Bachelor’s degree.
Professional executive presence and the ability to communicate effectively with senior leadership.
Strong ownership mindset, accountability, attention to detail, and follow-through.
Advanced troubleshooting, analytical thinking, and problem-solving skills.
High degree of discretion, confidentiality, and sound decision-making.
Customer-focused approach; ability to anticipate needs, reduce disruption, and remain composed under pressure.
Ability to collaborate with technical teams, business partners, vendors, and support organizations.
Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for immigration benefits.

Nice To Haves

Experience supporting senior leaders, executive users, VIP clients, or other high-visibility stakeholders.
Strong working knowledge of Windows, macOS, iOS, Android, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, VPN, multifactor authentication, endpoint management, and collaboration platforms.
Experience troubleshooting hardware, software, networking, identity and access, mobile device, and audio/video conferencing issues.
Excellent communication, customer service, relationship management, and executive-facing interpersonal skills.
Ability to work with urgency, prioritize competing issues, manage escalations, and provide timely status updates while remaining calm and professional.
Experience supporting boardroom technology, executive conference rooms, hybrid meeting spaces, video conferencing systems, or event technology.
Experience with endpoint management and security tools such as Microsoft Intune, Jamf, Microsoft Configuration Manager, mobile device management, antivirus/EDR, or remote support platforms.
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365, ITIL Foundation, Apple device support, or comparable credentials.

Responsibilities

Provide professional executive technical support through in-person, remote, phone, and on-demand channels.
Respond quickly and professionally to issues affecting executive productivity, business continuity, travel, meetings, presentations, or time-sensitive communications.
Install, configure, troubleshoot, and support laptops, desktops, mobile devices, peripherals, printers, docking stations, collaboration tools, and executive workspace technology.
Prepare, validate, and support technology for executive meetings, board meetings, town halls, video conferences, presentations, off-site sessions, and other high-visibility events.
Troubleshoot hardware, software, network connectivity, VPN, authentication, Microsoft 365, email, calendar, collaboration, and audio/video conferencing issues.
Coordinate with infrastructure, cybersecurity, service desk, networking, endpoint engineering, applications, facilities, and vendors to resolve complex or escalated support matters.
Identify recurring issues, document root causes, and recommend improvements that reduce disruption and improve the executive technology experience.
Maintain confidentiality, accurate documentation, asset tracking, ticket updates, and executive technology preferences.
Ensure executive devices and services remain secure, compliant, current, and aligned with organizational standards.
Represent IT as a trusted service partner through clear communication, ownership, follow-through, and sound judgment.
Resolve executive technology issues promptly while minimizing business disruption and maintain executive satisfaction and confidence in IT services.
Reduce repeat incidents through proactive analysis, documentation, and process improvement.
Ensure reliable technology performance for critical meetings, events, presentations, and communications.
Maintain accurate documentation, ticket records, asset information, support follow-up, and adherence to security, compliance, privacy, and confidentiality requirements.