Part- time IT Support Specialist

Kraft & Kennedy • Chicago, IL

2d • $25 - $28 • Onsite

About The Position

Kraft Kennedy’s Support Practice Group is seeking a part-time, on-site Desktop Support Specialist located in the Chicago area. The schedule is Monday, Tuesday, and Wednesday, 8:30 a.m. to 5:30 p.m. Central Time. The Support Practice Group provides technology support to clients in various industry verticals as part of Kraft Kennedy’s Managed Services offering. The role reports to a Team Leader and works closely with co-workers, senior technical staff, and other support staff in a collaborative, active environment. The hourly pay range is $25.00–$28.00; the actual offer depends on factors including qualifications, experience, and location. Certain positions may be eligible for bonuses or commissions.

Requirements

• Bachelor’s degree in IT or a related field, or at least 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Strong organization and attention to detail, with a high degree of accuracy and follow-up.
• Strong problem-solving and technical troubleshooting skills.
• Some combined industry experience with Windows desktops.

Nice To Haves

• Experience supporting environments with Windows Server and Exchange infrastructure.
• Experience with server and network administration, software deployment, and MS Office.
• Document management experience.
• Virtualization and storage experience.
• MCSE and/or related technical certifications.

Responsibilities

• Support geographically diverse nationwide clients using industry-standard remote connections, an internal ticketing system, monitoring consoles, and other tools.
• Provide on-site assistance to clients.
• Assist client end users and IT staff with computer application problems, server issues, virtualization, SAN, networking, and security issues.
• Escalate issues and work with third-party vendors and team members to manage the resolution of complex client issues.
• Initiate and perform root cause analysis on complex client issues to achieve one-time resolution.
• Contribute to special internal-facing projects as assigned to support the growth of the Support Practice Group.
• Provide regional local on-site client support as necessary.

What This Job Offers

• Job Type: Part-time