IT Support Technician

Teller County Government • Divide, CO

2h • $26 - $27 • Onsite

About The Position

Teller County’s Information Technology Department is seeking a full-time IT Support Technician to provide Tier I support under general supervision. The role provides timely, professional assistance to employees across County departments and facilities, resolving routine hardware, software, account, connectivity, and equipment issues. It also documents and escalates service requests, prepares user accounts and devices, and assists with website administration, asset management, purchasing, and routine technology operations.

The position provides frontline technical support in person, remotely, by telephone, and through the IT ticketing system. It prepares and maintains technology equipment; supports employee onboarding, offboarding, and position changes; assists senior IT staff with routine system operations; and helps administer the County website and maintain technology asset records. The technician also supports purchasing and other departmental administrative activities.

Work is performed on site in Divide, Colorado, in office settings, technology and server rooms, and County facilities. Travel between County locations is required. The schedule is 40 hours per week, with occasional overtime and possible evening, weekend, and holiday availability for major projects, outages, emergencies, security incidents, or other critical operations. The role requires a valid Colorado Driver’s License, successful completion of required background checks, CJIS eligibility and access authorizations, and completion of required cybersecurity, Incident Command System (ICS), and other applicable training.

Requirements

• High school diploma or equivalent.
• At least one year of experience providing information technology support or maintaining computer hardware, software, or related equipment; relevant technical training, college coursework, or industry certifications may substitute for the required experience.
• Knowledge of local government, office procedures and equipment, customer service and technical support practices, computer hardware and software, mobile devices, printers, peripherals, and common business applications.
• Knowledge of Microsoft Windows and Microsoft 365 environments; basic networking, user-account, and access-management concepts; cybersecurity, confidentiality, and data-protection practices; ticketing systems and technical documentation; technology inventory and asset-lifecycle practices; and basic website content-management and accessibility requirements.
• Skill in diagnosing routine technology issues; configuring and deploying computers, mobile devices, software, and peripherals; completing authorized user-account and access changes; documenting service requests and technical solutions; explaining technical information clearly; maintaining accurate equipment and administrative records; and prioritizing multiple requests and assignments.
• Ability to follow technical, security, and administrative procedures; learn new systems and technologies; exercise sound judgment and recognize issues requiring escalation; safeguard credentials and confidential or regulated information; provide professional customer service; work independently and as part of a team; and remain composed during urgent needs and changing priorities.
• Ability to read and prepare technical instructions, service records, electronic communications, and related documentation; distinguish equipment indicators, cables, and components; and communicate effectively in person, electronically, and by telephone.
• Ability to operate computers, tools, and related equipment; work beneath desks and in technology areas; stand, bend, reach, climb stairs or ladders as necessary, drive a vehicle, and lift or move equipment weighing up to 50 pounds.
• Must possess and maintain a valid Colorado Driver’s License.
• Must successfully complete required criminal history, fingerprint-based, and other background checks; maintain CJIS eligibility and necessary access authorizations; safeguard confidential and regulated information; and complete required cybersecurity, Incident Command System (ICS), and other applicable training within County-established timeframes.

Nice To Haves

• Entry-level technical certifications, such as CompTIA A+ or Microsoft Fundamentals, are preferred but not required.

Responsibilities

• Provide frontline technical support to County employees in person, remotely, by telephone, and through the IT ticketing system.
• Diagnose and resolve routine issues involving computers, mobile devices, printers, peripherals, business applications, network connectivity, telephones, and meeting-room technology.
• Manage service requests throughout the ticket lifecycle by categorizing and prioritizing requests, documenting troubleshooting and resolutions, communicating status, confirming completion, escalating unresolved or higher-risk issues, and developing knowledge-base articles for recurring needs.
• Prepare, configure, deploy, relocate, and maintain computers, mobile devices, peripherals, and related equipment; install approved software and updates; apply standard configurations and security settings; test equipment; and keep device and assignment records accurate.
• Support employee onboarding, offboarding, and position changes by creating, modifying, and disabling user accounts, access permissions, email, multifactor authentication, and assigned technology in accordance with approved requests and procedures.
• Assist senior IT staff with routine maintenance and operational support for County networks, systems, cloud services, communications systems, and technology facilities; perform assigned equipment checks, software deployments, updates, and basic monitoring; and report issues requiring advanced review.
• Assist with County website and related digital-services administration, including approved content and page updates, access requests, basic troubleshooting, and coordination with content owners to maintain accurate information and compliance with website, branding, and accessibility standards.
• Maintain accurate technology asset and software records, including receipt, tagging, assignment, inventory, warranty service, repair, replacement, approved disposal, inventory audits, licenses, supplies, and lifecycle status.
• Support purchasing and administrative activities by obtaining quotes, preparing purchase documentation, tracking orders and invoices, maintaining procurement and renewal records, coordinating with vendors and County departments, and assisting with budget tracking, scheduling, and documentation.

Benefits

• Two Meritain Aetna health plans, with the County paying 50% to 100% of premiums depending on the selected plan.
• HSA plan with a County contribution of $1,250 for employee-only coverage or $2,500 for employee plus one or more dependents.
• Telehealth/Teledoc options.
• Dental, vision, and prescription drug coverage.
• Basic and voluntary life coverage.
• 401a retirement plan: employees contribute 4%, the County matches 8%, and employees are fully vested in five years.
• 457b deferred compensation plans with pre-tax and post-tax options.
• Paid vacation and sick time, 12 holidays, and one floating holiday.
• Aflac.
• Wellness programs.
• Employee assistance program (EAP).
• Education assistance.
• Employee discounts.
• Uniform allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED