IT Support Technician

DCL Logistics•Louisville, KY

28d•$45,000 - $65,000•Onsite

About The Position

DCL Logistics is seeking an IT Support Technician for their Louisville, Kentucky warehouse. This role serves as the primary point of contact for technical support, ensuring approximately 250 employees can perform their daily tasks by resolving immediate computer, scanner, and label printer issues. More complex problems will be escalated to the corporate IT team. DCL Logistics has been a leader in the 3PL industry for over 40 years, combining technology with warehousing expertise to support high-growth brands. They emphasize a culture of making things happen, resourcefulness, operational excellence, and care.

Requirements

High school diploma or GED.
Some hands-on IT support experience, such as a help desk role, internship, school or volunteer IT work, or significant self-directed experience (approximately 6–12 months typical, but less considered).
Working knowledge of Windows 10/11 and common troubleshooting steps.
Basic understanding of networking (IP addresses, Wi-Fi, DNS) and of user accounts in a Windows domain.
Comfort working with USB peripherals and installing drivers.
Clear written and verbal communication, including explaining technical issues to non-technical users.
Ability to work the specified schedule, including second shift and the holiday blackout period.
Ability to meet the physical requirements.

Nice To Haves

CompTIA A+ certification, or progress toward it.
Experience with Zebra barcode scanners or label printers, or similar devices.
Experience in a warehouse, distribution, manufacturing, or retail environment.
Exposure to Active Directory (unlocking accounts, resetting passwords).
Familiarity with RMM, EDR, or MDM tools such as NinjaOne, SentinelOne, or an Android MDM platform.
Experience with Atlassian Jira (our ticketing system) or Atlassian Confluence (our documentation platform).

Responsibilities

Act as the first point of contact for on-site IT issues, in person and through the ticketing system.
Diagnose and fix common Windows 11 problems: logins, password resets and account lockouts, printing, network connectivity, peripherals, and application errors.
Troubleshoot Zebra USB barcode scanners and Zebra label printers, including connections, drivers, configuration, ribbons and media, print quality, and calibration.
Provide basic support for Android wearable devices: reboots, battery and charging issues, device swaps, and re-pairing scanners and accessories.
Perform light mobile device management (MDM) tasks, such as enrolling or re-provisioning wearable devices, using documented procedures.
Set up, move, and swap workstations, tablets, and peripherals on the warehouse floor and in the office.
Log every request in the ticketing system with clear notes on symptoms, steps taken, and outcome.
Follow established procedures and escalate issues beyond first-level support to the corporate IT team with complete information.
Help with basic security tasks, such as reporting suspicious activity and confirming that security agents are running on devices.
Maintain a stock of spare devices, scanners, printers, cables, and printer supplies, and keep asset records up to date.
Help users learn to use their tools, and suggest documentation or process improvements based on recurring issues.