IT Support Technician

Legends Global • Oklahoma City, OK

20d

About The Position

Under general supervision, the IT Support Technician schedules and coordinates maintenance of client computers, cable structure, inventory control, and telephone installation. The position handles daily installation and maintenance of hardware, software, and peripherals for Legends Global technology functions. The role provides technical support in an event-facility environment and may require work inside or outside the building as needed for events, including extended or irregular hours.

Requirements

• High school diploma or GED equivalent.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to complete multiple tasks with little direction or supervision.
• Ability to follow technical instructions and explicit oral and written instructions, and communicate effectively in oral and written form.
• Ability to remain flexible and adjust to changing situations.
• Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered in the role.
• Ability to organize and prioritize work to meet deadlines and handle multiple projects under pressure while meeting tight deadlines.
• Detail orientation and excellent follow-through skills.
• Strong customer service and communication skills with guests and employees.
• Knowledge and experience in industry terminology, event-related services, facility capabilities, and technical requirements for anticipated events.
• Understanding of facility electrical, mechanical, and other systems.
• Ability to read and comprehend blueprints, drawings, and related materials.
• Ability to operate a personal computer using Windows, Office, and other standard office equipment.
• Expert proficiency in Microsoft Office applications.
• Proficiency in desktop support and running patch cables.
• Working knowledge of Microsoft Active Directory and Group Policy configuration.
• Experience with or familiarity with Windows 10 and Windows 11.
• Ability to move around the facility, stand for long periods during events, and talk and hear.
• Ability to lift, push, pull, or move and reposition at least 50 pounds, generally in the form of computers, monitors, servers, and related hardware.
• Dexterity to operate shop or office equipment, including extended keyboard use.
• Ability to walk, stand, or sit for extended periods.
• Ability to climb and work at extreme heights in both facilities for extended periods.
• Visual acuity to view computer monitors for extended periods.

Nice To Haves

• Associate degree from an accredited college or university and two years of related experience and/or training, or equivalent professional work experience.
• CompTIA A+ certification preferred.
• Experience with or familiarity with Cisco network equipment such as switches, routers, and firewalls.

Responsibilities

• Assist with inventory of all equipment.
• Provide help desk support for Windows 10, Windows 11, and various programs.
• Assist with Office 365 user creation and license assignment.
• Patch and terminate Cat 6 cable.
• Install computers and phones for users as needed.
• Run and connect network cables to vendors’ and exhibitors’ booths.
• Work extended and/or irregular hours, including nights, holidays, and weekends, as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED