IT Support Technician

Testronic • Kenner, LA

11d • Onsite

About The Position

Testronic is seeking an IT Support Technician for its New Orleans QA Testing Facility. The role is responsible for the facility’s Service Desk and timely first- and second-line IT support for QA testing teams. It also supports the provisioning of testing equipment, administration of local servers and network devices, implementation of global IT and information-security policies, procurement, vendor relationships, documentation, asset management, endpoint vulnerability scanning and patching, and responses to SIEM security events. Shift patterns may be flexible.

Requirements

• Bachelor’s or master’s degree in Computer Science, Information Management Systems, or a related technical field.
• At least 2 years of prior IT support experience.
• Ability to multitask and support various groups of users.
• Excellent analytical and problem-solving skills.
• Ability to work to tight deadlines and within constraints.
• Ability to work effectively as part of local and global IT teams.
• Knowledge of current server, PC, and mobile hardware.
• Good understanding of networking principles, related technologies, and hardware.
• Industry-recognized IT hardware support qualification, such as CompTIA A+ or equivalent.
• Experience with Windows 10, macOS, iOS, and Android operating systems.
• Excellent understanding of basic Active Directory management, including users and groups.
• Experience with VoIP phone systems.
• Experience with PC image deployment technologies.
• Experience with encryption technologies such as BitLocker.

Nice To Haves

• Exposure to ISO 27001, MPAA, or other security standards.
• Gaming or media industry experience in development, testing, or publishing, including handling confidential data.

Responsibilities

• Manage the New Orleans Service Desk and deliver efficient, timely first- and second-line IT support to QA testing teams.
• Provision testing equipment for QA projects in a timely manner.
• Administer local servers, systems, and network devices.
• Implement global policies defined by the IT Director and Head of InfoSec.
• Handle IT procurement for the facility.
• Negotiate and maintain vendor and consultant contracts and service agreements.
• Maintain complete, detailed documentation of services and systems.
• Manage and audit all IT assets in the facility.
• Perform vulnerability scanning and patching of endpoints.
• Address security events raised by the SIEM solution.

Benefits

• Medical Plan
• Vision Plan
• Employer Paid Life Insurance
• Employee Assistance Program
• 401K with Matching Contribution
• Paid Company Holidays
• Paid Time Off
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level