IT Support Technician

Dougherty Manufacturing•Edgewater, FL

8h•$38,000 - $42,000•Onsite

About The Position

Dougherty Manufacturing is hiring a full-time, onsite IT Support Technician for its Edgewater, Florida plant. This entry-level to junior role is suited to someone with about one year of hands-on experience who wants to grow beyond help desk work. The technician provides hands-on support across an office and active manufacturing floor, working alongside an IT Lead who handles monitoring, diagnosis, and higher-tier remediation remotely. The environment includes approximately 80 Windows endpoints, six servers, a plant-wide network, and the Infor VISUAL ERP system. The role provides exposure to servers, virtualization, backup, endpoint security, ERP support, and plant networking, with direct mentorship from the IT Lead. Dougherty Manufacturing funds CompTIA A+ and Network+ certification costs. The position is non-exempt, hourly, and overtime eligible, with annual compensation of $38,000 to $42,000 depending on experience.

Requirements

One year of hands-on IT support experience, including working a ticket queue in a service desk or help desk environment.
Accurate execution of directed remediation and precise reporting, including verbatim error messages.
Windows desktop troubleshooting experience, including installation, reimaging, drivers, boot problems, and network connectivity.
Computer hardware repair experience, including memory, storage, and power supply replacement.
Ability to handle routine requests independently, including passwords, account lockouts, print services, and new-hire onboarding.
Triage judgment, including knowing when to escalate.
Comfort working in a manufacturing environment and willingness to wear PPE.
Ability to lift approximately 50 pounds.
Valid driver's license.

Nice To Haves

CompTIA A+ certification or active progress toward it.
Exposure to Active Directory, Microsoft 365 administration, networking, or Linux.
Experience in manufacturing, warehouse, or industrial IT.

Responsibilities

Provide Tier 1 and Tier 2 deskside and help desk support across the office and production floor.
Act as onsite remote hands for the IT Lead during remote diagnosis and remediation.
Perform Microsoft 365 and Active Directory user tasks, including password resets, account lockouts, multi-factor authentication, and user provisioning and deprovisioning.
Support printers, displays, docking stations, headsets, IP phones, and workstation moves, adds, and changes.
Image, deploy, and decommission Windows workstations and laptops from a standard build, and keep pre-imaged spares ready for break/fix.
Run the Windows 10 to Windows 11 endpoint refresh, including building, migrating, deploying, and retiring devices.
Perform patch panel terminations and maintain structured cabling, cable management, server racks, and the IT stockroom.
Keep ticket documentation and asset inventory records accurate and current.
Accurately execute directed remediation and report findings precisely, including verbatim error messages.
Work routine requests independently and use triage judgment to determine when to escalate.