IT Support Technician
About The Position
The IT Support Technician supports DESC's IT department with computer deployment, equipment replacement, workstation setup, and technology inventory across Career Centers and administrative locations. The role prepares, configures, installs, tracks, and recovers IT equipment, provides basic technical support, and escalates advanced technical issues. It is a hands-on position with no direct reports. The technician reports to the Director of Information Technology and performs assigned work under the direction of designated IT team members. This is a temporary, full-time assignment expected to run through December 31, 2026. The general schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with local travel between DESC locations.
Requirements
- High school diploma or equivalent.
- At least one year of IT support, device deployment, or related technical experience; relevant internships or technical training may be considered.
- Working knowledge of Windows and Microsoft 365, with hands-on experience setting up computers, peripherals, cabling, and workstations.
- Strong attention to detail and accurate record keeping; ability to follow written procedures and work independently.
- Clear, professional communication with staff at all technical levels.
- Ability to travel locally between DESC locations during the workday.
- Ability to safely lift and move equipment up to 50 pounds, with or without reasonable accommodation, including bending, reaching, and working under or around desks.
- Background check and drug screening.
- Valid driver's license.
Nice To Haves
- CompTIA A+ or similar entry-level IT certification.
- Experience using an IT ticketing or asset management system.
- Experience with device-management tools or large-scale device rollout or refresh projects.
- Basic knowledge of networking, audiovisual, or conference-room equipment.
Responsibilities
- Prepare, configure, and deploy desktops, laptops, monitors, printers, and peripherals.
- Install approved software, updates, and security configurations following IT procedures.
- Enroll, reimage, and reprovision devices using approved management tools.
- Install workstation equipment, including cabling, network connectivity, and peripheral setup.
- Assist with device replacements and system migrations following documented procedures.
- Set up and reconfigure offices, workstations, training rooms, and meeting rooms.
- Perform basic installation and testing of audiovisual, conference room, phone, and network equipment.
- Maintain accurate asset inventory, including serial numbers, asset tags, assigned users, locations, deployment dates, and equipment status.
- Track equipment through deployment, reassignment, return, storage, and disposal.
- Secure equipment awaiting deployment, repair, or disposal; document equipment transfers and obtain assignment or return acknowledgments when required.
- Perform approved data-wiping and decommissioning procedures and document completion.
- Provide Level 1 support, including basic hardware, software, and connectivity troubleshooting, and escalate issues requiring advanced troubleshooting or administrative access.
- Document assigned work, equipment deployments, and unresolved issues in the IT help desk system.
- Follow DESC security and data-handling procedures; do not access user data or change security settings unless authorized and documented.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
