IT Support Technician
About The Position
Abacus Technology is seeking an IT Support Technician to provide technical support for the AFCENT Network Operations and Security Center (NOSC) at Shaw AFB in a 24/7/365 support environment. This is a full-time position. The role provides Tier 1 enterprise IT help desk support, resolves incidents involving systems and network infrastructure, and supports LAN/WAN services. The technician monitors performance, escalates complex issues to Tier 2 and 3 personnel, and performs Local Registration Authority duties. Travel to CONUS sites for temporary duty support may be required.
Requirements
- At least 3 years of experience in systems and network support.
- Security+ certification or an equivalent certification compliant with DoD 8570 IAT Level II.
- CCNA or Network+ certification.
- ITIL Foundations certification, or ability to obtain it within 60 days of hire.
- Experience providing LAN/WAN support.
- Experience with firewall administration.
- Experience with and demonstrated understanding of Microsoft server installation, roles, Active Directory, storage, performance management, and maintenance.
- Experience supporting DoD projects.
- Strong communication skills and ability to interact professionally within all levels of an organization.
- Ability to support a 24/7/365 environment, including occasional coverage outside the assigned shift and after-hours, weekend, or holiday support on a rotational basis.
- Ability to travel to CONUS sites for TDY support.
- U.S. citizenship and a current Secret clearance.
- Must meet eligibility requirements for access to classified information and be subject to a U.S. government security investigation.
Responsibilities
- Provide Tier 1 enterprise IT help desk technical support to AFCENT.
- Troubleshoot and implement solutions to resolve incidents and problems on supported systems, network infrastructure, voice, and video, including enterprise-level routers, switches, servers, firewalls, proxies, and caching arrays.
- Monitor systems and network performance metrics and trends to identify substandard performance and anomalies.
- Escalate complex systems and network performance, bandwidth, and security issues and incidents to senior engineers/SMEs (Tier 2 and 3) for analysis.
- Perform Local Registration Authority (LRA) duties.
- Provide LAN support and WAN enterprise support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
