IT Support Technician

SelecTransportation Resources, LLC. • Houston, TX

2d

About The Position

We are seeking a dedicated and detail-oriented IT Support Technician to serve as the first point of contact for employees experiencing technical issues. The role provides remote and in-person support, troubleshoots hardware and software issues, and helps ensure systems run efficiently and day-to-day operations continue smoothly.

Requirements

• Associate’s degree in IT, Computer Science, or a related field.
• 5 years of experience in an IT support or help desk environment.
• Proficiency with Windows environments.
• Knowledge of Microsoft 365, Active Directory, and basic networking concepts.
• Familiarity with ticketing systems and remote desktop tools.
• Basic understanding of cybersecurity practices.
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Customer-focused mindset with patience and professionalism.

Nice To Haves

• Bachelor’s degree in IT, Computer Science, or a related field.

Responsibilities

• Serve as the first line of support for IT-related inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and networking issues in a timely manner.
• Install, configure, and maintain computer systems, mobile devices, and peripheral equipment.
• Support user account setup, password resets, and access permissions.
• Maintain and update IT documentation, asset inventories, and support procedures.
• Assist with system updates, patches, and security monitoring.
• Escalate complex issues to senior IT staff or vendors as necessary.
• Provide training and support to end-users on technology best practices.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree