IT Support Technician

Turf Casa • Lakeway, TX

1d • Remote

About The Position

Turf Casa is hiring an IT Support Technician to provide remote user support for its Lakeway, Texas office. The role helps staff resolve everyday device, application, and account-use problems through approved support procedures. It focuses on user support and clear escalation rather than unrestricted systems administration. Work must be performed from an employer-approved U.S. location, with eligibility confirmed during hiring. Weekly hours and required coverage with the Lakeway team will be confirmed during hiring.

The position pays $31.23 per hour. It is full-time, with part-time work considered based on staffing needs. Full-time employees receive 10 days of accrued paid time off and 6 paid holidays; part-time paid time off is prorated. Paid training is provided, schedules are shared two weeks ahead where practical, and a pay review takes place after 90 days, without a guaranteed raise. Employee product discounts are available subject to margin and company policy.

Requirements

• Practical ability to diagnose common user, device, and application problems.
• Patient, clear communication with people of varying technical confidence.
• Organized ticket notes and a careful, repeatable troubleshooting approach.
• Good judgment about privacy, access limits, and security escalation.

Responsibilities

• Gather clear descriptions of user issues and document troubleshooting steps.
• Guide staff remotely through approved device and application checks.
• Resolve routine support requests within assigned access and documented procedures.
• Escalate security concerns, access changes, and issues beyond the approved support scope.
• Maintain useful support notes and explain resolutions in plain language.

Benefits

• 10 days of accrued paid time off for full-time employees; part-time paid time off is prorated.
• 6 paid holidays for full-time employees.
• Paid training.
• Schedules shared two weeks ahead where practical.
• Pay review after 90 days; a review does not guarantee a raise.
• Employee product discounts, subject to margin and company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed