IT Support Technician

SpaceX • McGregor, TX

10d

About The Position

SpaceX is seeking an experienced IT Support Technician to deliver IT services to employees, including staff supporting launch and mission operations and 24x7 manufacturing operations. The team manages the full lifecycle of IT services and assets, from onboarding and setup through upgrades, installation, troubleshooting, repair, replacement, recovery, and protection. The role also contributes to end-user computer infrastructure, printing, and conference room technologies. The successful candidate will combine broad IT technical skills with excellent customer service and organizational abilities, flexibility, motivation, and the capacity to work effectively in a fast-paced, challenging environment.

Requirements

• High school diploma or equivalency certificate.
• At least 1 year of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment.
• Experience supporting Microsoft technologies.
• Must be physically fit enough to regularly lift up to 25 lbs. for duties such as delivering computers, unpacking equipment, and rack-mounting equipment.
• Must have a valid driver's license.
• Must be willing to work all shifts, overtime, and/or weekends as needed.
• Must meet ITAR eligibility requirements: be a U.S. citizen or national, U.S. lawful permanent resident, refugee under 8 U.S.C. § 1157, or asylee under 8 U.S.C. § 1158, or be eligible to obtain required authorizations from the U.S. Department of State.

Nice To Haves

• Experience supporting Mac iOS and Linux environments.
• Technical certifications such as A+, Network+, or MCSE.
• Working knowledge of audio-visual equipment.
• Comfort working with mission-critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
• Ability to work independently while maintaining patience amid frequent interruptions.
• Excellent written, verbal, and phone communication skills.

Responsibilities

• Provide first-, second-, and third-tier support to SpaceX employees.
• Manage on-site inventory and the full lifecycle of IT assets.
• Procure, configure, and deploy computer hardware and mobile cellular devices.
• Troubleshoot software and hardware issues in person and remotely.
• Configure and troubleshoot desktop, label, and large multifunction printers.
• Provide network support and troubleshoot issues ranging from device connectivity to VLAN configuration.
• Configure non-traditional network-attached devices, including production, metrology, and test machines, and interface them with SpaceX infrastructure.
• Develop workflows and solutions in collaboration with IT engineering groups and internal and external resources to resolve complex issues.
• Write instructional documentation and explain highly technical concepts in terms non-technical people can understand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED