IT Support Technician

Star Catcher•Jacksonville, FL

33d•Onsite

About The Position

Star Catcher Industries, Inc. (Star Catcher) located in Jacksonville, Florida, is building the first power grid in space. We are seeking an energetic, detail-oriented, and customer-focused IT Support Technician to support our rapidly scaling team across our corporate offices and new high-tech facility in Jacksonville, Florida—featuring clean rooms, optical labs, and machine shops. In this role, you will be the primary technical contact for employees, ensuring rapid resolution of hardware, software, and peripheral issues to keep our fast-paced engineering teams running smoothly. Operating directly at the intersection of enterprise IT, specialized hardware labs, and defense-grade security protocols, you will ensure our workforce is supported by high-velocity, reliable, and compliant IT operations.

Requirements

Associate degree or vocational certification in Information Technology, Computer Science, or a related discipline (or equivalent practical hands-on experience).
Track record of hands-on IT helpdesk, desktop support, or field service experience—preferably in a fast-paced hardware engineering, manufacturing, or defense environment.
Strong troubleshooting experience with Windows 10/11, macOS, Microsoft 365, Google Workspace, and standard productivity tools.
Familiarity with user account management in Active Directory, Entra ID (Azure AD), and enterprise SSO platforms.
Hands-on experience assembling, configuring, and repairing PC/Mac hardware, dock stations, printers, and A/V equipment.
Exceptional interpersonal and communication skills with a patient, solution-oriented approach to user support.
Must be a U.S. Person (U.S. Citizen or Lawful Permanent Resident) due to ITAR/EAR export control compliance requirements.

Nice To Haves

Certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator.
Prior experience supporting technical teams in cleanroom, laboratory, or machine shop environments.
Basic understanding of command-line interfaces (PowerShell, Bash) and network fundamentals (DHCP, DNS, IP addressing).

Responsibilities

Serve as the first point of contact for employee technical requests, managing and resolving helpdesk tickets efficiently within established SLA windows.
Provision, configure, deploy, and maintain desktop hardware, laptops (Mac & Windows), mobile devices, monitors, and specialized lab peripherals.
Troubleshoot operating system issues (Windows 10/11, macOS, Linux), software applications, printers, audio/visual conference room equipment, and network connectivity problems.
Manage user onboarding and offboarding workflows, including account creation, group assignments, hardware provisioning, software licensing, and access revocations.
Administer identity and access tools, including Active Directory, Entra ID (Azure AD), Google Workspace / Microsoft 365, and password management systems.
Educate employees on IT self-service tools, standard workstation setups, and corporate technology policies.
Maintain accurate inventory tracking for all hardware assets, software licenses, cleanroom peripherals, and spare technical equipment.
Assist Systems & Network Engineers with physical IT installations, server room rack wiring, patch panel management, and workstation setups in cleanroom/lab environments.
Support endpoint management tools (e.g., Jamf, Intune) to ensure all workstations receive timely operating system patches, software updates, and antivirus updates.
Enforce baseline cybersecurity controls and data handling policies across all endpoints in accordance with NIST SP 800-171 and CMMC compliance guidelines.
Ensure strict adherence to ITAR/EAR export control protocols regarding user access, system permissions, and physical hardware handling.
Escalate complex system failures, security anomalies, or high-level network outages promptly to senior IT engineering leads.