IT Support Technician

Jenson USA • Riverside, CA

9d • Hybrid

About The Position

The IT Support Technician I is an entry-level role responsible for providing technical support to team members regarding hardware, software, and networking issues. The primary goal is to deliver outstanding service and ensure timely, effective solutions to IT-related inquiries. This position is ideal for a full-time college student pursuing an IT-related degree or a recent graduate looking to start their career. A flexible schedule can be accommodated for students, with 1-2 days per week in the office expected. An ideal candidate would be local and able to be onsite within 30 minutes.

Requirements

• Ability to lift/push/pull up to 50 lbs.
• Currently enrolled in or completed an IT-related associate’s or bachelor’s degree program preferred.

Nice To Haves

• Familiarity with computer systems and IT components.
• Proficiency in Microsoft Windows desktop operating systems and Office365 productivity suite.
• Experience with LAN/WAN networking.
• Understanding of multi-user networks and internet safety and security principles.
• Strong troubleshooting skills.
• Excellent communication abilities.
• Strong documentation skills and habits.
• Familiarity with help desk ticketing systems
• Basic understanding of Active Directory or Microsoft Entra ID (Azure AD).
• Exposure to remote desktop support tools (e.g., TeamViewer, AnyDesk, or similar).

Responsibilities

• Assisting end users with general technical support requests.
• Maintain IT support ticketing queue, answering and solving support inquiries.
• Schedule and carry out installations, repairs and equipment moves per tickets answered.
• Assist the IT staff as needed.
• Provide status of work pending, in progress and completed to IT staff.
• Occasional local travel to service nearby facilities.
• Set up and configure new employee workstations, including hardware provisioning and software installation.
• Maintain accurate inventory records of IT assets and equipment.
• Assist with Microsoft 365 user account management tasks, including onboarding and offboarding.
• Document IT procedures, solutions, and resolutions in the knowledge base to support team efficiency.

Benefits

• Medical Insurance: 100% paid employee only HMO coverage, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.
• Time Off: 15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
• Employee Purchase Program: Access to purchase our full inventory at cost + 3.5%.
• Retirement Plan: 401(k) Plan with 4% matching.
• Flexible Spending Accounts
• Additional Insurance: Dental, vision, and supplemental insurance options
• Professional Growth & Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree