IT Support Technician

Testronic•Kenner, LA

12d•Onsite

About The Position

Testronic is seeking an IT Support Technician for its New Orleans QA Testing Facility. The role supports the facility’s QA testing teams and is responsible for the local service desk, equipment provisioning, administration of local IT systems, implementation of global IT and information security policies, procurement, vendor relationships, documentation, asset management, endpoint security, and response to SIEM security events. Shift patterns may be flexible. Testronic is a global provider of quality assurance and technology services for the games and entertainment industries. Its culture is described as inclusive and collaborative, guided by the values We Care Deeply, Passion for Quality, Trust in Unity, and Pride in Ownership.

Requirements

Bachelor’s or master’s degree in Computer Science, Information Management Systems, or a related technical field.
At least 2 years of prior IT support experience.
Ability to multitask and support various groups of users.
Excellent analytical and problem-solving skills.
Ability to work to tight deadlines and within constraints.
Ability to work effectively as part of local and global IT teams.
Knowledge of current server, PC, and mobile hardware.
Good understanding of networking principles, related technologies, and hardware.
Industry-recognized IT hardware support qualification, such as CompTIA A+ or equivalent.
Experience with Windows 10, macOS, iOS, and Android operating systems.
Excellent understanding of basic Active Directory management, including users and groups.
Familiarity with VoIP phone systems.
Familiarity with PC image deployment technologies.
Familiarity with encryption technologies such as BitLocker.

Nice To Haves

Exposure to ISO 27001, MPAA, or other security standards.
Gaming or media industry experience in development, testing, or publishing, including handling confidential data.

Responsibilities

Manage the New Orleans service desk and deliver timely first- and second-line IT support to QA testing teams.
Provision testing equipment for QA projects in a timely manner.
Administer local servers, systems, and network devices.
Implement global policies defined by the IT Director and Head of InfoSec.
Manage IT procurement for the facility.
Negotiate and maintain vendor and consultant contracts and service agreements.
Maintain complete, detailed documentation of services and systems.
Manage and audit all IT assets in the facility.
Conduct vulnerability scanning and patching of endpoints.
Address security events raised by the SIEM solution.